Users unable to add some printers...
Posted on 2011-05-03
A user began having printing issues on Friday (4/29/2011) out of the blue. This morning, I updated her Xerox Global Print Driver to the latest version from the website, then instructed her to delete her existing printers and re-add them. She was able to delete some and re-add some, but a couple of the printers she was neither able to delete nor re-add.
The error message was "Printer cannot be removed. Access denied." Also, she received the message "you do not have sufficient access to your computer to connect to this printer.
Please let me know if there are any steps I can take on the user's machine to try to fix this issue.