Application not found

Posted on 2011-05-03
Last Modified: 2012-06-27
Hello, I have a user who got a virus a couple of days ago while I was out of the office.  A co-worker ran Malwarebytes and an AVG scan and removed the virus.  However, now anytime she tries to open IE or Outlook or any other Windows APP she gets an "Application not found error" see attached.  However, if anyone else logs onto her computer everything works fine.  I have pulled the hard drive and scanned it again but it comes back clean.  Seem's like a corrupt profile (we are on a domain).  Any ideas?  

My best guess is to just backup everything under her profile and the delete it and log in again with her username and let Windows recreate her proflie.  Then dump her data back onto her C drive under her profile.  I was hoping to avoid this because she has a ton of data in her My Docs and her PST file is hefty as well.  Anyway, any suggestions would be much appreciated.


 Error we are getting
Question by:cubfan321
    LVL 3

    Accepted Solution

    Deleting the profile would be the quickest way to go.  Especially since it's a profile-specific issue.

    The issue could be with security to the program folders, dll's not registered, or a lot of other issues.  With a virus it would just be safest to go the profile route.  

    Instaed of copying her data off on the network, if speed is an issue, you could create a folder on the local computer for her data.  Just make sure you have full admin rights to it.  I would copy everything logged in as the admin.  Our users tend to store a lot on their desktop in addition to the usual My docs folders.

    Author Comment

    Hi thepcwizard,
                                I did exactly just that.  Created a folder on her C drive called M_Backup.  Moved everything over from her profile to that folder and the deleted her profile.  Logged back in as her and let Windows do it's thing.  Moved her data back over and everything is well in the world again!



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