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There is no possibility to have multiple Cases regarding a single task.<br />
<br />
With the answers from the other experts I will try to create a workaround for our organisation.<br />
<br />
Thanks a lot!
</div>


There is no possibility to have multiple Cases regarding a single task.

With the answers from the other experts I will try to create a workaround for our organisation.

Thanks a lot!

<div>
<div class="content wysiwyg-content">
Dear Experts,<br />
<br />
Many Incidents (Cases) that are created by our support department are depending on one task. I can't find out how to process this in Dynamics CRM.<br />
<br />
Example: 3 different clients calling us, reporting the same bug. We create separate Incidents (Cases) for each client. Then we want to create a single task for a developer for resolving the bug. In this task we want to set Regarding to these 3 Incidents (Cases).<br />
<br />
I hope anyone can help me with this?<br />
<br />
-- Dennis
</div>
</div>


Dear Experts,

Many Incidents (Cases) that are created by our support department are depending on one task. I can't find out how to process this in Dynamics CRM.

Example: 3 different clients calling us, reporting the same bug. We create separate Incidents (Cases) for each client. Then we want to create a single task for a developer for resolving the bug. In this task we want to set Regarding to these 3 Incidents (Cases).

I hope anyone can help me with this?

-- Dennis

Task regarding multiple Incidents (Cases)

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.