User Cannot Change File Type Open Program

Posted on 2011-05-03
Last Modified: 2012-05-11
I have a user who is using XP Pro and when she recieves an email with a .pdf file attached it always wants to open it with Windows Picture and Fax viewer.  I went to control panel and the files and folders application.  When I went to the file tab I went down to the .pdf file and selected it.  However the all of the buttons to change the setting from Windows Picture and Fax View to Adobe reader were grayed out.  I am not applying these settings via group policy object.  I gave here domain administrator rights and they are still greyed out.  Any ideas why this is happening?  Thanks!
Question by:submarinerssbn731
    LVL 10

    Assisted Solution

    Have you tried right clicking on the file itself (or a pdf file in general), and associating via that properties panel?
    LVL 10

    Assisted Solution

    Try saving one to the desktop and changing it that way..
    LVL 4

    Accepted Solution

    Save the file to the desktop.  Right-click on the file and select "Open with >"  Click "Choose Program..." Select Acrobat from the list.  Then, check the box at the bottom that says, "Always use the selected program to open this kind of file."  Press ok.  Close email and reopen and eveything should be good to go.

    LVL 11

    Assisted Solution

    The file associations within an email program, can be different than the Explorer associations, so save attachment and then try to open from windows will obey the Explorer associations.
    Depends on the email program.  
    Outlook vs Outlook Express vs Windows Live Mail, and the Service Packs and security hotfixes to Office would also change Outlook, so it depends if it's Outlook 2000, XP (2002), 2003, 2007 or 2010, and whether Office Service Pack 1, or 2, or 3 (not to be confused with Windows Service Pack) had been applied.  These security hotfixes have been known to outright block the opening of some kinds of attachments and in those cases the user had no choice but to save attachment and then open via explorer.  etc etc
    Initially the email program tended to default to same program as Windows for various attachments, but subsequent changes in windows don't necessarily affect the email whose associations are already set, thus it's not the explorer association you are trying or asking about in your attempts to solve.

    Author Closing Comment

    Great answers!  Thanks!

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