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Droid X connects only to some Exchange accounts

Posted on 2011-05-03
Medium Priority
Last Modified: 2012-06-21

I just got two identical Droid X from Verizon. One of them has been set up for our new employee. Everything went smoothly. I connected the device to our Exchange 2010 environment with no issues.

Then, I started programming mine and ran into an issue. Account gets added to CORPORATE ACCOUNT fine, but when I check mail, it shows an orange sign with "Connection Error"
HOWEVER, I have tried another newly created mailbox and attached it to MY phone with no issues. Therefore, I believe that the issue isn't with the phone itself but with the fact that mailboxes that have been created recently work fine, but those that got transfered from Exchange 2000 --> 2007 and eventually to our 2010 Exchange have some setting or permission restriction that does not allow for a device like Droid to connect.

We have been Blackberry environment for a long time and are just moving away from BBs and BB Enterprise Express server. Not sure if this has anything to do with it.

Any input is appreciated
Question by:learn_it
  • 2

Accepted Solution

learn_it earned 0 total points
ID: 35690775
ok, after a couple hours of research, I have found the solution.
Had to go to our Domain controller --> AC users and Computers --> User Properties --> Security --> Advanced and check INCLUDE INHERITABLE PERMISSIONS box for the account that had issues connecting.


Author Closing Comment

ID: 35690782
Noone else responded. Round solution on the web by myself later.

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