[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 395
  • Last Modified:

how do i recover my emails?

today i lost over 3 years of emails from my laptop and i dont know how. checked the following folder for any pst or ost: C:\Documents and Settings\name\Local Settings\Application Data\Microsoft\Outlook and all of the files were todays date except this one: spscoll.dat. i am currently running a recovery program to try any recover any files. I have a firewall running and havent found any damage to any other files so I am at a loss.
0
sirius7
Asked:
sirius7
  • 5
  • 5
  • 3
1 Solution
 
Brian GeeCommented:
I see you included Exchange in the Zones. Are the emails missing from just the Inbox? Do you happen to have a filter in Outlook set which may be not showing your entire Inbox contents?

Have you checked the Deleted Items folder? How about the Recover Deleted Items view (go to Deleted Items, then Tools > Recover Deleted Items)?
0
 
sirius7Author Commented:
no the emails are missing just from my inbox and not from my sent folder. How do I check on the filter?
0
 
Brian GeeCommented:
To clear any applicable filters:

View > Arrange By > Custom > Filter button > Clear All button > OK.

Earlier I was referencing the Deleted Items folder and not the Sent Items folder. Sometimes emails may inadvertently be deleted from the Inbox, so I thought you might want to check there (or the Recover Deleted Items view).
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 
Brian GeeCommented:
Also perform a survey to determine the size of your Inbox:

Right-click on Mailbox from the Outlook Folder List and select Properties. Click on the Folder Size button and then see what size your Inbox is (it should hopefully not be 0 KB). If it is not 0 KB, then there is definitely data in your Inbox somewhere.
0
 
sirius7Author Commented:
no filters were applied and I did check the deleted items and nothing was deleted but after following your instructions the emails werein the deleted folder. How would they be deleted like that on "accident". So do i just recover them from the deleted items?
0
 
PostmasterCommented:
If you have wiped inbox data, you can recover hard-deleted items with the Recover-Deleted-Items from the toolbar, AFTER you set the reg key to enable this folder.
Recover-Deleted-Items normally ONLY works on the deleted-items folder (greyed out for others).

Set the key "DumpsterAlwaysOn".
http://support.microsoft.com/kb/246153 - see fix it myself.

This relies on your exchange server having deleted item retention set.
This is normally set for a number of days, so do not delay in trying it out.
0
 
Brian GeeCommented:
<<So do i just recover them from the deleted items?>>

With what was noted above in mind from Postmaster, accessing the Recover Deleted Items view is done by being in the Deleted Items folder, then go to Tools > Recover Deleted Items from the menubar?

Did you perform the Inbox size survey yet?
0
 
sirius7Author Commented:
yes I did and its no where near the size it should be. just finished running mr fixit and about to begin recovery.
0
 
Brian GeeCommented:
Keep us posted... just want to include, I've seen instances (albeit rare) where a user will inadvertently select all or a large portion of their emails and accidentally move/drag them into another folder in the Folder List. Probably not the case here, but I just wanted to mention it...
0
 
PostmasterCommented:
If you have the dumpster key set the Recover-Deleted-Items works from EVERY folder (each folder having it's very own recovery space). Make sure you are IN the folder the items went missing from when using trying to recover.

If a whole folder has been deleted - then recover from the parent folder (immediately one level up)
0
 
PostmasterCommented:
If you often "drag and drop" then sometimes mail can be "dropped " while not selecting a foldername correctly.
This may move mail to the very top of your mailbox - normally displays Outlook Today.
To see the contents (if any) right-click top of mailbox, Properties / Home Page tab / untick show home page.
0
 
sirius7Author Commented:
all of the files that were deleted were spam but the rest of my work emails are no where to be found. they are still recovering. give me five minutes.
0
 
sirius7Author Commented:
I recovered more than 1500 files most were spam. thank you both. Im going to weed thru em all.
0

Featured Post

Upgrade your Question Security!

Add Premium security features to your question to ensure its privacy or anonymity. Learn more about your ability to control Question Security today.

  • 5
  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now