I fix PCs for a living; this is for my customer. I am not onsite yet. Windows 98 OS, Word 97 or 98.
Menu bar (File Edit Tools etc) is missing. Customer does not know how this happened.
How do I restore it?
I will aceept any answer EXCEPT
(1) Drag it back into the MS Word window from somewhere else on the screen,.
Customer claims it is NOWHERE on the screen,. If it is dragged out of the Word Window it can NOT be completely dragged off screen (in Word 2003 on Windows XP OS where I tested on my Office PC) so I doubt this will work BUT I will look for it.
I will ALSO increase resolution in case a lower res caused it to disappear from where it was outside the MS Word window.
(2) Exit Word. Delete or rename the normal.dot file in the C:\Program Files\Microsoft Office\Microsoft\Templates folder. Restart Word and see if the Menu bar is returned.
(3) Go to Word>Tools>Options etc. BECAUSE the Tools menu is IN the Menu Bar and the Menu Bar is missing.
AGAIN, Please post SOME OTHER ANSWER than (1), (2), (3) above ONLY. I already know about (1) and (2) and will try them. I am posting here to find other solutions to try if (1) and (2) fail. Why might they fail. One reason is I can find NO confirmation that Normal.dot controls whether the menu bar shows up or not.
EXCEPTION TO THIS REQUIREMENT: IF you have encountered this problem and solved it FOR ANY VERSION OF WORD, please post here.the solution EVEN IF it is (1) or (2) above. And for other versions of Word normal.dot is NOT in the full path specified above; I KNOW THAT ALREADY. But if deleting it and restarting Word fixed it, please SAY THAT. OR STATE WHATEVER SOLUTION WORKED FOR YOU.
NOTE: I am posting this in the Windows 2000 EE Zone because EE has NO Windows 98 Zone and Windows 2000 is the closest Zone to Window 98. And also posting this in the MS Word Zone.