Exchange email on multiple clients for same account
Posted on 2011-05-03
I have a client that is having an issue with email. The scenario is as follows. SBS2003 is the email host and the person has two desktop computers and one BB phone that all work off the same exchange account. His primary computer, a laptop, not only has the expected OST file for working with exchange, but also has multiple PST files that messages are "filed" in to. He's had this going on for some time. On the other computer, a desktop running same version of outlook, he only has the OST. On the BB (they're using BES) he's syncing two weeks worth of messages.
The problem he's having is that on his laptop he will receive messages and will file them to one of the few OST folders he has created, but most are filed to one of the several PST files he also has. The inboxes on the other computers don't always reflect accurately what's in the inbox of the main machine. I suspect Exchange doesn't know what to do when messages aren't deleted, nor are they found in the OST but have been moved to a pst file. I further suspect that when the "sync" occurs with the desktop computer and messages are found in that inbox that don't exist in the laptops inbox, it gets further confused. I could be wrong as I've not really encountered outlook being used in this manner.
When all is considered, all he really wants is for the inbox on ALL devices to match the main machine's inbox. Has anyone encountered this and/or does anyone have any suggestions. If I've managed to confuse you I can certainly understand that since I find it a bit difficult to articulate correctly.