<div>
thanks for that. I am looking for a commercial application if I can find it. I just don't have the resources to deploy and support open source apps like this unfortunately. 
</div>


thanks for that. I am looking for a commercial application if I can find it. I just don't have the resources to deploy and support open source apps like this unfortunately.

<div>
Got it. I would implementing it for some money, but there is no name backing me up I guess =(. At least not yet.
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Got it. I would implementing it for some money, but there is no name backing me up I guess =(. At least not yet.

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Gave me a basic understanding of what can be done.
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Gave me a basic understanding of what can be done.

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<div class="content wysiwyg-content">
Hi,<br />
<br />
I have a customer with a Cisco UC540. They have asked me if we can configure the system so that when a call comes in the caller is sent to a menu with different options - easy I can use the AA and its all good. <br />
<br />
However one of the things they want is when they press the second option they are prompted to enter a client number and then it looks up a database and essentially responds with Yes or No (True or False). This would be in reference to a whether their order is ready.<br />
<br />
I am pretty sure you would have to use 3rd party software/solution for this. Does anyone know of a system that would work with the UC540 and provide them this feature?<br />
<br />
Thanks<br />
<br />
Mark
</div>
</div>


Hi,

I have a customer with a Cisco UC540. They have asked me if we can configure the system so that when a call comes in the caller is sent to a menu with different options - easy I can use the AA and its all good. 

However one of the things they want is when they press the second option they are prompted to enter a client number and then it looks up a database and essentially responds with Yes or No (True or False). This would be in reference to a whether their order is ready.

I am pretty sure you would have to use 3rd party software/solution for this. Does anyone know of a system that would work with the UC540 and provide them this feature?

Thanks

Mark

Cisco IVR Integration

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.