Cisco IVR Integration
Posted on 2011-05-03
I have a customer with a Cisco UC540. They have asked me if we can configure the system so that when a call comes in the caller is sent to a menu with different options - easy I can use the AA and its all good.
However one of the things they want is when they press the second option they are prompted to enter a client number and then it looks up a database and essentially responds with Yes or No (True or False). This would be in reference to a whether their order is ready.
I am pretty sure you would have to use 3rd party software/solution for this. Does anyone know of a system that would work with the UC540 and provide them this feature?