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Hi,<br />
Resend service books and itpolicy to the user<br />
If no luck rewipe and reactivate the unit
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Hi,
Resend service books and itpolicy to the user
If no luck rewipe and reactivate the unit

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Found answer external to the forum
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<div class="content wysiwyg-content">
Just done a new installation of BES on a new server no migration of BB data, factory reset 9700 and performed Enterprise activation. <br />
I have just revived the following complaint from the end user any ideas ?<br />
<br />
1, all emails I type have encoding field with option of. Plain text; Encrypt etc <br />
<br />
2, invites I receive have no details or accept option
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Just done a new installation of BES on a new server no migration of BB data, factory reset 9700 and performed Enterprise activation. 
I have just revived the following complaint from the end user any ideas ?

1, all emails I type have encoding field with option of. Plain text; Encrypt etc 

2, invites I receive have no details or accept option

BB 9700 and BESX 5.0.2

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.