Offline defragmentation Exchange database - some mails from last week are not showing
Posted on 2011-05-04
I had the problem that the Exchange Information Store was disconnected on numerous mornings 2 weeks ago and I discovered that the Store had grown over its current configured size of 40 GB.
So I archived lots of user’s old mails last week and did an offline defragmentation at the end of last week - after all the archiving was finished to immediately free up some space in the Exchange database!
The offices were closed for the construction holls so it did not interfere with anybody.
This week we are back and I have some people reporting that they are missing some mails in Outlook that came in last week that were for example designated to multiple recipients but others do see them (i archived some of the users old mails but only from last year and older!) and there is one mailbox for road open licensing e-mails which shows that 13 mails were received last week - the Inbox under Mail Folders overview on the left part shows actually the brackets with the number but the individual mails are not shown on the right side. I did not archive the licensing mailbox!
I checked the mail logs already and in both cases the mails show in the Exchange logs!
I also send a test mail to the licensing mailbox and that one shows up again on the right side.
It looks like the mails arrived before I did the offline defragmentation of the database!
Has anybody an idea of what is going wrong/what gone wrong here?
Thanks so much