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Posted on 2011-05-04
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Last Modified: 2012-05-11
We have a HP 6545B laptop which sits on a docking station with an external 22inch monitor connected.

This has worked OK for several months.

Now, the screen drags. This particularly happens in Excel. It is as though the screen is stuck and the text is repeated down the page. We can easily scroll right down and back up to make the screen "unstick" but it happens much of the time.

I have updated graphic drivers on laptop and drivers for monitor. Same issue.
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Question by:carrgater31
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18 Comments
 
LVL 12

Expert Comment

by:xmlmagician
ID: 35688738
i have read about similar issues(tiny fonts, freezing etc) after the last batch of updates from microsoft last week. the solution was some KB something and there is a hotfix out there. I hope that helps. I will try to find out the article...i am pretty sure was in EE yesterday
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Author Comment

by:carrgater31
ID: 35688746
That would be great!
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35689489
Can you post the screenshot to make it easy for experts to find the best solution please.
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Author Comment

by:carrgater31
ID: 35697052
Screen shots attached.

Shot 2 is how the excel document should look. But it sticks and we get the image of shot1.

This is until we Page down > Page up and the screen returns to normal. Shot2 Shot1
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35697134
Try removing the split and save the file
Close the excel
Open the file again and test
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Author Comment

by:carrgater31
ID: 35697146
This is just an example. It happens in many different excel files...
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35697233
I understand, test with one file and see what happens. Does it helps
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35697236
Have you tried on another PC
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Author Comment

by:carrgater31
ID: 35698073
We have another user with the same setup (same laptop, docking station etc)

These excel files are on a file server which both users access.

The second user reports that everything is working OK on his.
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LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35698251
So I guess it must be on your laptop.
Did you try changing the resolution (try lower resolutions and higher as well). I hope you tried this already.

Just to make sure you login to his laptop and test if anything changes
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Author Comment

by:carrgater31
ID: 35698993
Yes, tried changing the resolution, same problem.

I am going to try using the laptop as a standalone laptop without docking station and monitor
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LVL 12

Expert Comment

by:xmlmagician
ID: 35702356
what happened when you used the laptop as a standalone laptop without docking station and monitor?
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Author Comment

by:carrgater31
ID: 35737521
standalone laptop works OK

Laptop at home on another docking station with another monitor works OK

Looking at changing docking station
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LVL 12

Expert Comment

by:xmlmagician
ID: 35737737
what about a different laptop on the docking station in question?
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Author Comment

by:carrgater31
ID: 35744698
Different laptop in docking station is OK.

Different docking station with problem laptop - same problem.

Problem is def laptop...
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LVL 12

Expert Comment

by:xmlmagician
ID: 35745118
i am thinking that it might have to do something with the flow of information between the server and the laptop or another application eats some memory...have you run any malware software on it?
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Accepted Solution

by:
carrgater31 earned 0 total points
ID: 35901096
We have rebuilt this laptop - all OK.
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Author Closing Comment

by:carrgater31
ID: 35929243
We have rebuilt this laptop, all OK
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