How do you change email delivery from personal folders to Inbox

Posted on 2011-05-04
Last Modified: 2012-08-14
I have a client that created a personal folder in Microsoft Outlook 2007 to reduce the size of his mailbox.  Mail is now delivered to his personal folder instead of the Inbox in his mailbox.  Mailbox is the default location in settings and it shows Mailbox - client id\inbox as the mail delivery in the account settings.  I need the mail delivered to the Inbox so the client can view his new messages on his mobile device.
Question by:Booey1
    LVL 10

    Expert Comment

    If you goto Tools -> Account Settings -> Data Files in Outlook you can select the Mailbox - User and then click the Set as Default.

    Author Comment

    Yeah, I did that but it did not stop the mail from being delivered to the personal folders.
    LVL 10

    Accepted Solution

    He more than likely has a Rule running that is possibly sorting the emails to his Personal Folders.

    I would try cleaning out any rules he may have going:
    "<PATH_to_Outlook>/Outlook.exe /CleanRules"

    That command deletes any filters/rules that are setup both on the client as well as the server (OWA Rules).

    Author Comment

    I like that. I will try that.

    Author Closing Comment

    The /clean rules is a nice switch. I have used it to solve problems in several different situations.

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