Error Handle message during login

Posted on 2011-05-04
Last Modified: 2012-06-27
I have created a fresh win 7 image for a latitude e5420 using Acronis Recovery Software
Before i captured the image there was no error.

When i pull down the image to a diffarent e5420 and login as any user i get a error message.

"Error Handle"

no other info given
cant find much in events logs

I know that this error is caused by ff_protection program which is loaded on startup
If I disable that program in msconfig the error disapears.
Would you advise me how to get a rid of it. I don't want to disable ff_protection as it seems to be important program. Please advice
Question by:ger2111
    LVL 6

    Expert Comment

    It appears to be a "free fall protection" app. I would assume that it locks the hard drive when it detects a fall. Do these laptops have the same hard drives? Or would one have a SSD instead? If so that could be the problem. If they are the exact same, let me know.

    Author Comment


    These 2 laptops were ordered and came on the same day. So I am almost 100% sure that they had exactly same spec (Unfortunatelly I have no posibility to check 1st laptop now)

    LVL 6

    Accepted Solution

    Try going to dell's driver site below. It is set for Win7 32 bit, so you may need to change it to 64bit if thats what you have. Then go to the Applications list and download the ST Microelectronics Free Fall Sensor app. Uninstall the current one and reboot, then install the latest one. See if that does away with your error.

    Author Comment


    Thanks CrowaX

    You sorted my problem. I acessed dell Free Fall driver using service tag. Then followed your instructions. I am going to use that image on several laptops, so it was big deal to get it right

    Thanks again

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