We want to make the process of backing up and testing clients hard drives very easy. Regularly do we need to fix a clients PC or laptop. When we get these in we would more or less like a factory line where we
Take an image of hard drive right away. An image from where we can recovery individual files if necessary, but also restore the entire image if necessary.
Actually be able to test the hard drive to check if it's broken and need replacement (or whether it just software causing whatever issue is occurring)
Are there good tools anyone can recommend for these specific tasks.
Sofware apps that make it really easy to make this process into a more or less automated process would be great. Also software we can trust to do the job and give accurate results with minimum fuss.