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Trouble accessing network drive.

Posted on 2011-05-04
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Last Modified: 2012-05-11
I am providing IT support for one of my customers but for the life of me I can't seem to figure out what to do with this problem.
The company has a main server with a load of network drives that all work fine. However the company has their Sage folder set up on one of the user workstations. It is a shared folder to all other workstations. This morning one user rang to say he could not access the network drives so could we fix this. I remapped the network drives from server with no problem. When trying to remap the Sage folder from the workstation it would ask for a user name and password as the current user did not have permission or needed authorization, after several attempts it still wouldn't work so I rang up the company when one of them entered a user name and password and selected save credentials. The user name and password however turned out to be wrong. When trying to access the workstation again with run It would repeatedly say that you do not have permission, ask your administrator to grant you permission, or something along those lines. What on earth do I do?!
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Question by:Steve-UK
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by:Chris Millard
ID: 35690349
To my mind, the best thing to do would be to move the Sage data to the server so that it gets backed up! Once you've moved the data, it's not difficult to modify Sage to look for the data in a new location either through the main program, or by finding and editing the COMPANY file directly.
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by:spiderwilk007
ID: 35690380
Add everyone to the permissions on the folder share and security. If that doesn't work, you can always try enabling and adding the guest account (not recommended however).
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Author Comment

by:Steve-UK
ID: 35690424
Post 1- The sage data will be moved at some point but not at the moment, at the moment all I need is a quick fix.

Post 2- Sorry I should have mentioned that I had already tried to change the permissions on the folder and the everyone group was already added.
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by:spiderwilk007
ID: 35690554
Are the computers on the same domain? If so check the permissions to see if the individual user having issues is added to the permission, also check to see if windows firewall is getting in the way.
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by:Steve-UK
ID: 35690701
Yeah they are all on the same domain and the firewall isn't blocking it, wish it was though, would be simple if that was the case!
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by:spiderwilk007
ID: 35690837
There is a setting on Win7 machine that has to be changed. I just remembered I had teh same problem a while back, give me just a minute I will get you a link for the fix.

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