Trouble accessing network drive.
Posted on 2011-05-04
I am providing IT support for one of my customers but for the life of me I can't seem to figure out what to do with this problem.
The company has a main server with a load of network drives that all work fine. However the company has their Sage folder set up on one of the user workstations. It is a shared folder to all other workstations. This morning one user rang to say he could not access the network drives so could we fix this. I remapped the network drives from server with no problem. When trying to remap the Sage folder from the workstation it would ask for a user name and password as the current user did not have permission or needed authorization, after several attempts it still wouldn't work so I rang up the company when one of them entered a user name and password and selected save credentials. The user name and password however turned out to be wrong. When trying to access the workstation again with run It would repeatedly say that you do not have permission, ask your administrator to grant you permission, or something along those lines. What on earth do I do?!