Information Store service terminate unexpectedly

Posted on 2011-05-04
Last Modified: 2012-05-11
After a recent power outage our Exchange databases came back up as dirty shutdown.  We ran eseutil repair and defragment against the databases removed the log files and the databases are mounting again.  Now we are having intermittent crashes with the information store service.

Log Name:      System
Source:        Service Control Manager
Date:          5/4/2011 12:01:04 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      COMPUTERNAME
The Microsoft Exchange Information Store service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="">
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <TimeCreated SystemTime="2011-05-04T17:01:04.847003400Z" />
    <Correlation />
    <Execution ProcessID="500" ThreadID="4544" />
    <Security />
    <Data Name="param1">Microsoft Exchange Information Store</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">5000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>

In the appliciation log we have many warnings stating A folder view which previously experienced consistency issues has been deleted and will be rebuilt the next time it is needed.   Not sure if it is related.

Also ran against both databases New-MailboxRepairRequest -Database db -CorruptionType SearchFolder, AggregateCounts, ProvisionedFolder, FolderView

Exchange 2010 SP 1 with rollup 2
Question by:hemphillc
    LVL 31

    Expert Comment

    Eseutil /mh
    On your databases and look at the repair count. Did you run eseutil /R or /P?
    LVL 8

    Expert Comment

    LVL 8

    Expert Comment

    Any 3rd pary apps on exchange or the server?

    Author Comment


    Repair count is listed as 2.


    I also installed rollup 2 and rebooted still doing the same thing (but maybe a little less than it was at first)
    Only 3rd party application on the server is VMware tools as it is a VM.  Not running antivirus on it.

    Author Comment


    I ran eseutil /p and /d

    Every time I tried to run /r it would fail.
    LVL 41

    Accepted Solution

    If possible, create new db move the mailboxes to new db and delete the old one.

    Author Comment


    That is what I was leaning toward the only problem I'm having is the store keeps crashing and then I'm unable to move the mailboxes.
    LVL 31

    Expert Comment

    Does it crash very often? Can you not move any mailboxes at all without it crashing?

    Author Closing Comment

    Thanks.  Just took some time getting them all transfered over.  Some of the mailboxes had to have the mailbox repair request run against them again to transfer and one mailbox was beyond repair but contained a small amount of data so I just removed it.

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