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Outlook 2010 is deleting emails.

Posted on 2011-05-04
Medium Priority
Last Modified: 2012-05-11
I am running Outlook 2010 and it is automatically deleting emails. When the message alert pops up on my screen and I click on it, a box pops up and says, the item has been moved or deleted. The emails are not in my deleted or junk folder. If I highlight deleted items and click recover deleted items, they are not there. If I highlight my inbox and click recover deleted items, I can see the emails that are being deleted automatically. When I select and email to be restored, it comes up in my inbox and then is deleted again. I have not rules made in outlook, I have reinstalled outlook and I have deleted my profile and created a new one. But, it is still the same. What is happening? What have I done?

If I tell Outlook to recover a selected message and close outlook, the recovered message will stay in my inbox in Outlook Web Access. But, as soon as I open my Outlook on my desktop, the recovered email is deleted again.
Question by:jpadkins49
  • 2

Assisted Solution

abaria earned 1000 total points
ID: 35693355
Do you have a rule setup in outlook? Also, do you have any PST files attached to the outlook profile?

Assisted Solution

by:Jamie Gillespie
Jamie Gillespie earned 1000 total points
ID: 35693370
Is Outlook set to hide messages when read?

You can check these options in the view section

Accepted Solution

jpadkins49 earned 0 total points
ID: 35693482
Removed exchange caching and it is working fine.

Author Closing Comment

ID: 35718481
Fixed the problem.

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