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Outlook standard toolbar keeps disappearing

Posted on 2011-05-04
Medium Priority
Last Modified: 2012-05-11
Outlook keeps removing the standard toolbar in Outlook. This is XP Sp3 with Outlook 2003.
All the user has to do is right click and click standard again to get them back.
Is there a way to lock the toolbar so it doesn't disappear anymore? There are 2 other customized toolbars and they have not disappeared yet.
Question by:calitech

Accepted Solution

saigasmith earned 2000 total points
ID: 35693546
After adjusting your toolbars as you like them, you may discover that Outlook doesn't remember their position the next time you open it. This is most often caused by add-ins that set a specific position for their toolbar or don't properly handle toolbars.
Add-ins known to cause problems include:

Business Contact Manager (BCM)
Adobe Acrobat Outlook add-in

Outlook does not have a "lock toolbar" feature at this time, leaving your only choices to disabling the toolbar that is causing them to move or using the default toolbar layout.

Outlook stores toolbar information in a file called outcmd.dat. You can delete or rename this file to reset your toolbars to the default configuration and Outlook will recreate it. If you haven't customized any toolbars, outcmd.dat won't exist. (In Windows XP, it's located at C:\Documents and Settings\username\Application Data\Microsoft\Outlook.)

Author Closing Comment

ID: 35797781

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