BT or Virgin Fibre Broadband

Posted on 2011-05-04
Last Modified: 2012-05-11
Both are 10mb fibre broadband
Both are 18month contract
BT £13
VIRGIN £13.50
BT has free wifi hotspot access(BT FON) and a router hub with USB connection - good for setting up a NAS

Based on this it would seem BT would be the better choice due to price and additional functionality. Can anyone comment on network reliability and customer service? Thanks
Question by:masterkilla
    1 Comment
    LVL 4

    Accepted Solution

    I cannot comment on BT's fibre services but Virgin Media offer very consistent speeds and offer very good support generally, BT's ADSL services are only UP TO and not usually a guaranteed speed but Virgin's are guaranteed.  Virgin engineers in my experience are usually available to visit your home to investigate faults quickly and without cost where as I think BT charge for engineer visits especially if they do not find any fault.

    Virgin also offer the vstuff backup service for online backups which would cost around £5 a month usually, webmail (based on gmail) and webspace.

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