Nas Device

Posted on 2011-05-04
Last Modified: 2013-11-14
Hi Experts,

i have windows 2003 server sp2 and a Iomega Stor Centre ix4-200r rackmount nas device setup with active directory.
Was all working fine till pc's (Win Xp Pro) started to lose connection to mapped network drives which was the data on the nas device.

You could log onto the gui of nas device and it would read the selected function is not available due to the state of the disks. Restart the nas device and all would be fine again until it would happen again. Logged a call with iomega sent on dumpfile being escalated to higher support to consider replacement unit.

But what has happened now is the device lost connection again restarted but now able to ping device but will not let me log on and unable to access data. Iomega say they may replace the unit but data not there problem and to contact data restore company.

Is there any way to reset the unit but not wipe the disks so as to see if i can retrieve data.

Any help much appreciated ?
Question by:MidComp
    LVL 42

    Accepted Solution

    Call Iomega and see if you can login localy and attempt to retrieve data.  I've had no luck retrieving data from these units and only use as lab storage for vmware since it's supported.  If you get a new unit see if there is a way to put one of the drives into it and if you had raid1 see if it detects the data on the drive.  Since you can't ping the unit it may be a chassis issue and the data on the drive itself may be intact.

    Author Comment

    Hi paulsolov and thanks for your comment.

    i have already logged a call with iomega and they don't support the os in the back ground which runs liniux of some kind. so i think they might replace the unit have got them to esclate the call to a higher support level
    I can ping the unit and it brings up my login screen for the unit but it wont log on with my username and password.
    i am hoping the disks are ok and if i could reset the firmware / config with out effecting the data that it might solve the problem. like a factory reset but not sure if this will wipe hard disk.
    LVL 42

    Expert Comment

    Not sure myself but if you're running rId 1 you can test with o e drive

    Author Comment

    It running in i think it is called partial mode
    what do you mean by you can test with o e drive
    LVL 42

    Expert Comment

    I meant take one of the drives into the new system and see if it works.

    Author Comment

    Hi Paulsolv,
    After rining and ringing i eventually got a good support guy and the unit had a file corruption so was able to run an xfs-repair and unit came back on-line. So there was a small bit of data corruption but had backups for that. So all o.k.
    Will be looking for a replacemrnt unit as this unit still giving issues.
    Thanks for help will be awarding you the points as this was one of your first comments.


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