Dell XPS 400 - Blue Screen of Death

I have a Dell XPS400 - when it boots I receive the following message:
Stop: ox00000024 (ox00190203, ox86601ca0, oxc0000102, ox00000000)

If I try to boot to safe mode I get the same message.
I hit F12 during boot and ran the diagnostics - it says "pass"

Please advise if you think this is a hard drive crash?
I have a Knoppix 6.2 cd to boot from in order to try and backup some files - last backup was from 11/2010.
mmj1Asked:
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PowerEdgeTechIT ConsultantCommented:
Not sure where you got the idea you had Windows 7 :)

Repairing in XP is a little different and a little more difficult, but may still work.  You will need to boot to the XP CD, choose R for Repair with the Recovery Console, then run chkdsk /r and fixboot.

Diagnostics would be a good place to start, because if you do have a bad drive (or something else), the repair may not work anyway.
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alienvoiceCommented:
I have had the beginning error code before. Turned out to be a hard drive issue. I'd scan it/attempt to recover any files and replace it asap.

In my case, I lost all my data. :(
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nobusCommented:
Boot from Knoppix cd - and backup your files
then run a disk diag  - to do this, download  ubcd  : http://www.ultimatebootcd.com/      
boot from it, and select the diag for your disk brand

you can also use the Dell diag - invoked with F12 at boot :  http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_A9E3A15597A04AFBB02EE16785D39C5C&isLegacy=true
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slefebvre1Commented:
Hello,
Can you set up debugging to Kernel Memory dump following this KB article :
http://support.microsoft.com/kb/254649/en-us
Then install debugging tools for windows and make an analyzis of the memory.dmp file and post the results here.

Best regards,
Samuel LEFEBVRE
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PowerEdgeTechIT ConsultantCommented:
Could be the drive, but could just be a bad file, driver, corruption.  Have you tried booting to the Windows 7 DVD to attempt a repair (either the Startup Repair or System Restore?  This can fix many problems the "automatic" startup repair cannot.
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mmj1Author Commented:
I am looking for my original Windows XP Pro CD that came with the Dell - I do have it - just need to find it!  I am goingto try the repair as you indicated above.
I also am still trying to use Knoppix or ERD commander 2005 to get to some of my files if possible.

When using the ERD Commander 2005 CD - I am getting this message and then the computer freezes: "Factory.exe - failed to install network adapter - check winbom"  -- does anyone know what that means??

Thanks,
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nobusCommented:
looks like it has a problem with the chipset - try Knoppix ; that is guaranteed to work
unless you have other hardware problems?
maybe time to run diags now..
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PowerEdgeTechIT ConsultantCommented:
Sorry ... it was me that "got the idea", not you ... typo :)
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mmj1Author Commented:
I did find the Dell cd and I will run the diagnostics over the weekend -- however, I do have a couple of additional questions -- it appears there are TWO internal hard drives in this computer -- and when I look into the BIOS settings, I see info that talks about a raid system.  So, I am in unfamiliar water, I have changed out one hard drive before -- but never two -- hopefully you all can assist me once I get to that point.  Also, when I tried to fun the Knoppix - I saw two "volumes" listed but when I tried to pick either one to view the contents I got an error message.  So, it looks like I might not be able to salvage any of my files -- your thoughts on that is appreciated...  Thank you for your continued help.
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nobusCommented:
>>  to view the contents I got an error message.  <<   which one?
also - the diag you ran -was that the short one- a couple of minutes?   then better run the long one
but first - try to get your data ; if unsuvccessful, you can try HDDREGENERATOR - not free -  to repair the dsik
http://www.dposoft.net/
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mmj1Author Commented:
The "full" diagnostics completed and no errors were detected??  I thought it would indicate and issue with one of the hard drives (there are two).  Also, I will have to write down the error message I am getting using Knoppix and report it back to you.  I am not sure how to proceed from here.  If I have to replace the hard drive -- can I replace only one and just remove the second one since it is a raid configuration?  Thanks for your continued help.  
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nobusCommented:
>>   can I replace only one and just remove the second one since it is a raid configuration?   <<  that depends on which raid you use; if you have raid 1 (mirror) then yes - but NOT with Raid 0  
more info on raid   http://en.wikipedia.org/wiki/RAID
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mmj1Author Commented:
I am going to close this ticket as I will not be able to work on this issue for a few weeks.  I may open another ticket sometime later to obtain help on replacing the hard drive(s).  Thanks to all for your help.
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nobusCommented:
tx for the feedback
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