• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 902
  • Last Modified:

Dell XPS 400 - Blue Screen of Death

I have a Dell XPS400 - when it boots I receive the following message:
Stop: ox00000024 (ox00190203, ox86601ca0, oxc0000102, ox00000000)

If I try to boot to safe mode I get the same message.
I hit F12 during boot and ran the diagnostics - it says "pass"

Please advise if you think this is a hard drive crash?
I have a Knoppix 6.2 cd to boot from in order to try and backup some files - last backup was from 11/2010.
0
mmj1
Asked:
mmj1
  • 5
  • 4
  • 3
  • +2
4 Solutions
 
alienvoiceCommented:
I have had the beginning error code before. Turned out to be a hard drive issue. I'd scan it/attempt to recover any files and replace it asap.

In my case, I lost all my data. :(
0
 
nobusCommented:
Boot from Knoppix cd - and backup your files
then run a disk diag  - to do this, download  ubcd  : http://www.ultimatebootcd.com/      
boot from it, and select the diag for your disk brand

you can also use the Dell diag - invoked with F12 at boot :  http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_A9E3A15597A04AFBB02EE16785D39C5C&isLegacy=true
0
 
slefebvre1Commented:
Hello,
Can you set up debugging to Kernel Memory dump following this KB article :
http://support.microsoft.com/kb/254649/en-us
Then install debugging tools for windows and make an analyzis of the memory.dmp file and post the results here.

Best regards,
Samuel LEFEBVRE
0
Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

 
PowerEdgeTechIT ConsultantCommented:
Could be the drive, but could just be a bad file, driver, corruption.  Have you tried booting to the Windows 7 DVD to attempt a repair (either the Startup Repair or System Restore?  This can fix many problems the "automatic" startup repair cannot.
0
 
mmj1Author Commented:
I am looking for my original Windows XP Pro CD that came with the Dell - I do have it - just need to find it!  I am goingto try the repair as you indicated above.
I also am still trying to use Knoppix or ERD commander 2005 to get to some of my files if possible.

When using the ERD Commander 2005 CD - I am getting this message and then the computer freezes: "Factory.exe - failed to install network adapter - check winbom"  -- does anyone know what that means??

Thanks,
0
 
nobusCommented:
looks like it has a problem with the chipset - try Knoppix ; that is guaranteed to work
unless you have other hardware problems?
maybe time to run diags now..
0
 
PowerEdgeTechIT ConsultantCommented:
Not sure where you got the idea you had Windows 7 :)

Repairing in XP is a little different and a little more difficult, but may still work.  You will need to boot to the XP CD, choose R for Repair with the Recovery Console, then run chkdsk /r and fixboot.

Diagnostics would be a good place to start, because if you do have a bad drive (or something else), the repair may not work anyway.
0
 
PowerEdgeTechIT ConsultantCommented:
Sorry ... it was me that "got the idea", not you ... typo :)
0
 
mmj1Author Commented:
I did find the Dell cd and I will run the diagnostics over the weekend -- however, I do have a couple of additional questions -- it appears there are TWO internal hard drives in this computer -- and when I look into the BIOS settings, I see info that talks about a raid system.  So, I am in unfamiliar water, I have changed out one hard drive before -- but never two -- hopefully you all can assist me once I get to that point.  Also, when I tried to fun the Knoppix - I saw two "volumes" listed but when I tried to pick either one to view the contents I got an error message.  So, it looks like I might not be able to salvage any of my files -- your thoughts on that is appreciated...  Thank you for your continued help.
0
 
nobusCommented:
>>  to view the contents I got an error message.  <<   which one?
also - the diag you ran -was that the short one- a couple of minutes?   then better run the long one
but first - try to get your data ; if unsuvccessful, you can try HDDREGENERATOR - not free -  to repair the dsik
http://www.dposoft.net/
0
 
mmj1Author Commented:
The "full" diagnostics completed and no errors were detected??  I thought it would indicate and issue with one of the hard drives (there are two).  Also, I will have to write down the error message I am getting using Knoppix and report it back to you.  I am not sure how to proceed from here.  If I have to replace the hard drive -- can I replace only one and just remove the second one since it is a raid configuration?  Thanks for your continued help.  
0
 
nobusCommented:
>>   can I replace only one and just remove the second one since it is a raid configuration?   <<  that depends on which raid you use; if you have raid 1 (mirror) then yes - but NOT with Raid 0  
more info on raid   http://en.wikipedia.org/wiki/RAID
0
 
mmj1Author Commented:
I am going to close this ticket as I will not be able to work on this issue for a few weeks.  I may open another ticket sometime later to obtain help on replacing the hard drive(s).  Thanks to all for your help.
0
 
nobusCommented:
tx for the feedback
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

  • 5
  • 4
  • 3
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now