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Dell XPS 400 - Blue Screen of Death

I have a Dell XPS400 - when it boots I receive the following message:
Stop: ox00000024 (ox00190203, ox86601ca0, oxc0000102, ox00000000)

If I try to boot to safe mode I get the same message.
I hit F12 during boot and ran the diagnostics - it says "pass"

Please advise if you think this is a hard drive crash?
I have a Knoppix 6.2 cd to boot from in order to try and backup some files - last backup was from 11/2010.

SOLUTION

alienvoice

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nobus

Boot from Knoppix cd - and backup your files
then run a disk diag - to do this, download ubcd : http://www.ultimatebootcd.com/
boot from it, and select the diag for your disk brand

you can also use the Dell diag - invoked with F12 at boot : http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_A9E3A15597A04AFBB02EE16785D39C5C&isLegacy=true

SOLUTION

slefebvre1

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PowerEdgeTech

Could be the drive, but could just be a bad file, driver, corruption. Have you tried booting to the Windows 7 DVD to attempt a repair (either the Startup Repair or System Restore? This can fix many problems the "automatic" startup repair cannot.

mmj1

ASKER

I am looking for my original Windows XP Pro CD that came with the Dell - I do have it - just need to find it! I am goingto try the repair as you indicated above.
I also am still trying to use Knoppix or ERD commander 2005 to get to some of my files if possible.

When using the ERD Commander 2005 CD - I am getting this message and then the computer freezes: "Factory.exe - failed to install network adapter - check winbom" -- does anyone know what that means??

Thanks,

nobus

looks like it has a problem with the chipset - try Knoppix ; that is guaranteed to work
unless you have other hardware problems?
maybe time to run diags now..

ASKER CERTIFIED SOLUTION

PowerEdgeTech

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PowerEdgeTech

Sorry ... it was me that "got the idea", not you ... typo :)

mmj1

ASKER

I did find the Dell cd and I will run the diagnostics over the weekend -- however, I do have a couple of additional questions -- it appears there are TWO internal hard drives in this computer -- and when I look into the BIOS settings, I see info that talks about a raid system. So, I am in unfamiliar water, I have changed out one hard drive before -- but never two -- hopefully you all can assist me once I get to that point. Also, when I tried to fun the Knoppix - I saw two "volumes" listed but when I tried to pick either one to view the contents I got an error message. So, it looks like I might not be able to salvage any of my files -- your thoughts on that is appreciated... Thank you for your continued help.

nobus

>> to view the contents I got an error message. << which one?
also - the diag you ran -was that the short one- a couple of minutes? then better run the long one
but first - try to get your data ; if unsuvccessful, you can try HDDREGENERATOR - not free - to repair the dsik
http://www.dposoft.net/

mmj1

ASKER

The "full" diagnostics completed and no errors were detected?? I thought it would indicate and issue with one of the hard drives (there are two). Also, I will have to write down the error message I am getting using Knoppix and report it back to you. I am not sure how to proceed from here. If I have to replace the hard drive -- can I replace only one and just remove the second one since it is a raid configuration? Thanks for your continued help.

SOLUTION

nobus

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mmj1

ASKER

I am going to close this ticket as I will not be able to work on this issue for a few weeks. I may open another ticket sometime later to obtain help on replacing the hard drive(s). Thanks to all for your help.

nobus

tx for the feedback