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Can't see new directory on Stora NAS drive

Posted on 2011-05-04
Medium Priority
Last Modified: 2012-05-11
Have a frustrating problem that I hope someone can point me to a solution for.

I have a couple of external STORA NAS drives, one of which I'm using to backup a server to. However, my Windows 7 Ultimate machine can not see the contents or folders created in the MyLibrary directory on the STORA NAS drive.  It can see other directories and files created some time ago on the same NAS unit, but a recently created directory by Windows 2003 server's Explorer named Backup for example, appears empty when viewed with my machine, even though it has gigabytes of data in it.  

I can create directories and files inside the MyLibrary directory on the STORA with my machine and view, manipulate and delete those, but my machine refuses to view the directories and files created by Windows 2003 server's Windows Explorer.

All other computers in the office (using Windows XP Pro) can view the "Backup" directory and it's contents, it's just my Windows 7 machine that can't.  I've narrowed it down to a problem with my Windows 7 computer because hooking up my Windows 7 Ultimate Laptop to the network and viewing the STORA unit with that, I can see the Backup directory on the STORA just fine so something is screwed on my Windows 7 installation.

The STORA unit has a static IP of and the path to the directory is;


My machine can see the "MyLibrary" directory just fine, but when I try to even manually enter \\\MyLibrary\Backup in Windows Explorer, I get a "Path specified not found" error. This is driving me nuts.

Anyone have any ideas before I lose all the hair on my head? :)

Thanks in advance for any help.
Question by:Andrew Leniart
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LVL 52

Expert Comment

by:Jackie Man
ID: 35696026
My wild guess is that the backup folder of STORA NAS has inherited the NFTS permission of the directories and files created by Windows 2003 server.

You need to do an experiment to confirm the above.

Goto the directories and files of Windows 2003 server, create a folder with files, right click the folder and goto the secuirty tab and click Advanced button, add Everyone in the ACL. Afterwards, copy that folder to STORA NAS via Windows Explorer to the said Backup folder to see whether your Windows 7 can view the newly created folder and files inside the Backup folder.
LVL 12

Author Comment

by:Andrew Leniart
ID: 35696276
Hi jackieman: Good thought, but that's not it. Tried your suggestion and same problem.  I didn't think this would work though because there are 20+ other workstations on this network that can ALL see and access the files and folders in that directory, as can my personal laptop that is also running Windows 7 Ultimate.  The only machine that can't see created files or folders in the MyFamily directory on the STORA is my Admin Windows 7 Ultimate machine, so the problem HAS to be with the networking setup (or some other configuration) local to my machine.. Question is WHAT though sigh..

Anyone have any other ideas?
LVL 12

Author Comment

by:Andrew Leniart
ID: 35696297
In the way of further information, I can create Folders and Files in the MyFamily directory on the STORA unit using my Admin machine and it sees, reads and deletes them just fine - however no other machines can see the directories or files I create.

It's like I'm connecting to a different bloody unit, but that is definately NOT the case.. I'm connecting via UNC path in all cases .. Ie. \\\MyFamily

I can't see any files or folders that the rest of the network can create and they can't see what I can create and see using my machine.  Absolutely crazy and makes no sense whatsoever.. what the hell is going on here is beyond me and I've spend hours and hours trying to track down a solution.

If anyone has any suggestions to try to resolve this, please reply.

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LVL 52

Accepted Solution

Jackie Man earned 1500 total points
ID: 35696628
Logon to the console of STORA NAS and list out the ACL of those network shares.
LVL 12

Author Closing Comment

by:Andrew Leniart
ID: 35696911
Thanks for your help.. It didn't provide the answer but pointed me in the right direction.  Was logging into the STORA with a different username rather than Administrator and thus couldn't see directories created by the Server with a username of Administrator..

Your suggestion to check the shares on the STORA made the penny drop so I disconnected from the Stora, cleared the password cache and then logged back in with the Administrator credentials. Problem solved!

LVL 52

Expert Comment

by:Jackie Man
ID: 35696976
Glad to know that you have solved the problem. Cheers!

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