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Can not open documents from Sharepoint 2010 document library.

Posted on 2011-05-05
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Last Modified: 2012-05-11
I have a Sharepoint 2010 Enterprise server. It used to work OK, but now when I try to Open a document in Excel 2010 from a document library ("Edit in Microsoft Excel"), I get an windows Security login prompt.
It does not accept password, and the document ends up blank.
I can read the document in the browser, but not in Excel/Word.

I believe the error apeared after I changed some Access URL mappings.

I have verified I.E. trusted sites, and the sharepoint site is added there.


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Question by:atsj0
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LVL 10

Expert Comment

by:Minesh Shah
ID: 35696088
is it happening with only 1 document library or or only 1 sub site only 1 site collection  or 1 web app or whole farm..
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Author Comment

by:atsj0
ID: 35696190
It happends on every library. All site collections/Farm.


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Author Comment

by:atsj0
ID: 35696288
After more troubleshooting, I found that Open in explorer for a library also fails.
With the same login prompt.
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Expert Comment

by:Minesh Shah
ID: 35704069
check this on a few different machine as well, this will tell us the issues is machine / login specific or not.
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Author Comment

by:atsj0
ID: 35704465
I have tested with any combination of WinXP/Win7, Office 2007 & Office 2010
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LVL 10

Expert Comment

by:Minesh Shah
ID: 35711228
if this is happening with only excel 2010,
have a look at advanced setting of library, open doc in browser must not be selected..
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Author Comment

by:atsj0
ID: 35727246
Did not work. But I will now test MS Office 32bit vs 64bit.
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LVL 2

Expert Comment

by:_valkyrie_
ID: 35816253
I am having the same issue. Server 2008 R2, Sharepoint 2010, any computer/copy of office the login fails when I try to open a document. Everything else on the site works perfectly.

If I find a solution, I'll post it here for you. You're not alone.
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Accepted Solution

by:
atsj0 earned 0 total points
ID: 36333882
I had an sharepoint consultant looking at this.
After working with the access mappings he solved the issue.
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Author Closing Comment

by:atsj0
ID: 36364565
Did not get full details on the fix, since a lot of different approaches was tried.
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