not registered
HI,
I have a grandstream GXP 2020 connected to my network.
Gets an IP ok and I can login to the admin for the phone fine.
when ever I dial out, it says not registered.
What am I doing wrong?
As far as I know Ive entered the correct info from the voip provider.
I have a grandstream GXP 2020 connected to my network.
Gets an IP ok and I can login to the admin for the phone fine.
when ever I dial out, it says not registered.
What am I doing wrong?
As far as I know Ive entered the correct info from the voip provider.
ASKER
We only have one phone.
So how do I test.
So how do I test.
ASKER
have updated all codes to PCMU
""Gets an IP ok and I can login to the admin for the phone fine.
when ever I dial out, it says not registered.""
Did you put the SIP account information in the phone correctly ?
It has to have the sip information (proxy, user, pass), and be configured to use the proper codec.
when ever I dial out, it says not registered.""
Did you put the SIP account information in the phone correctly ?
It has to have the sip information (proxy, user, pass), and be configured to use the proper codec.
Who is your voip provider ?
Do you have an Asterisk server in this question ?
Do you have an Asterisk server in this question ?
ASKER
Provider is mynetfone.com.au
As far as i know sip info is correct. No asterisk server (used to usecasterisk and had same registration issue) we are now using a virtual pbx offered by mynetfone.com.au
Phone pluggdd straight into billion router.
As far as i know sip info is correct. No asterisk server (used to usecasterisk and had same registration issue) we are now using a virtual pbx offered by mynetfone.com.au
Phone pluggdd straight into billion router.
First make sure you can resolve mynetfone.com.au to an ip address.
From command prompt type...
nslookup mynetfone.com.au
If so...
Verify that your phone is configured to use the proper dns server.
Next, make sure you don't have a firewall or router blocking.
Can you post some screenshots of the phone config page ?
3 likely possibilities....
Something is either preventing the phones registration from escaping your network, the phone is not properly configured to know how to get to the host to register, or the registration info is incorrect.
I assume this is also behind a NAT router....did the provider issue you "STUN" server to use ?
From command prompt type...
nslookup mynetfone.com.au
If so...
Verify that your phone is configured to use the proper dns server.
Next, make sure you don't have a firewall or router blocking.
Can you post some screenshots of the phone config page ?
3 likely possibilities....
Something is either preventing the phones registration from escaping your network, the phone is not properly configured to know how to get to the host to register, or the registration info is incorrect.
I assume this is also behind a NAT router....did the provider issue you "STUN" server to use ?
ASKER
Hi xuserx2000
Could this be possible.
Turned the pc and phone off over night and came in this morning and it all works?
Could this be possible.
Turned the pc and phone off over night and came in this morning and it all works?
ASKER
Spoke to soon. its not registered again.
ive attached screen shots.
And assuming as it got registered and I could make a call then the settings are ok.
account-1.pdf
ive attached screen shots.
And assuming as it got registered and I could make a call then the settings are ok.
account-1.pdf
ASKER
advanced settings.
Grandstream-Device-Configuration.pdf
Grandstream-Device-Configuration.pdf
ASKER
HI I just did some further testing.
And it seems to register ok if I restart the router whilst the phone is on.
we are using a billion BIPAC 7402GL
And it seems to register ok if I restart the router whilst the phone is on.
we are using a billion BIPAC 7402GL
ASKER CERTIFIED SOLUTION
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ASKER
Private ip. 192.168.1.7
Will test and contact provider.
Will test and contact provider.
ASKER
HI Grblades.
Tried the first option of
First in the account settings turn on keep alives for the NAT Transversal option.
and it worked great.
Tested it over the weekend and perfect. no issues.
Tried the first option of
First in the account settings turn on keep alives for the NAT Transversal option.
and it worked great.
Tested it over the weekend and perfect. no issues.
2 - make direct IP call using the speakerphone from one phone to another
Please follow these instructions with the latest firmware on the 2 phones