Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 265
  • Last Modified:

Cannot access dump file windows 7

Hi experts,

I have had two BSOD errors on my new self built Windows 7 PC.  I am denied access permission to the dump file - why?  I am the only user and logged in as administrator (I presume!).

The dump file is 400mb.

Any help appreciated.

Colin
0
colinspurs
Asked:
colinspurs
  • 8
  • 6
1 Solution
 
ded9Commented:
You can lower download the UAC control from control panel and then  try to copy the dump file.

If you have a minidump file in windows folder then pl upload it .



Ded9
0
 
colinspursAuthor Commented:
Thanks for responding.  I lowered the UAC and was able to copy the file but still not access the original...so I re-upped the UAC and was also able to copy it and had permissions for the copy...anyhow, I have attached the minifile.  

I am new to Win 7 (from XP) - perhaps I should take the tutorial!


050511-11871-01---Copy.dmp
0
 
ded9Commented:
After you lower the uac ..you need to click ok and restart the computer . ..only then the setting might take effect.

Let me check the dmp file
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
ded9Commented:
do you have any other minidump file. ..i am not able to debug this dmp file ...dmp file might be corrupted...if this a new windows 7 install then make sure you have installed latest graphic card driver. There are know issues with graphics card in windows 7. ..so make sure the graphics driver are updated.

Also check the cpu fan and other hardware are working properly. Disconnect any flash drive that you have connected.


Ded9
0
 
ded9Commented:
If new to windows 7 then pl check this ms site

http://windows.microsoft.com/en-US/windows7/help/getting-started



Ded9
0
 
colinspursAuthor Commented:
Thanks again - tremendous stuff.

I have attached a minidump of an earlier crash.

Col
042011-13665-01Copy.dmp
0
 
ded9Commented:
This dmp file too is not giving much info...it just points to ntfs..which might indicate a problem with the hard drive..but i am not sure about it.

Did u install all the updates and update graphics card. ..also did u check cpu fan etc..

you can run some hardware test using ultimate boot cd

http://www.ultimatebootcd.com/



Ded9
0
 
colinspursAuthor Commented:
Yes I did check those - the graphics driver did indeed require an update which has been done, so hopefully...!

I'll keep a watch on it for a few days.

Col
0
 
ded9Commented:
Go to control panel-windows updates make sure you have all the updates installed...including hardware updates.



Ded9
0
 
colinspursAuthor Commented:
Had another blue screen in my absence...auto restart.  Attached are diagnostic info and minidump.

One of the reasons I went for a new PC was because of BSODs with my old one.  The only thing they have in common is the graphics card.

Col
051111-13150-01---Copy.dmp
bsod-110511.doc
0
 
ded9Commented:
This could be a memory module issue...try running memtest.


http://www.memtest.org/


Ded9
0
 
colinspursAuthor Commented:
Thanks again - I downloaded memtest pro and ran it for 90 minutes without error.  I could run it overnight if that's not enough.

Col
0
 
ded9Commented:
if there are no errors on memory..then would like to know how much memory modules are connected.

Just connect one for next 24 hours ...check if u get any crash.

The dmp file is not giving any info...sounds like hardware issue...but not able to isolate which hardware.


Ded9
0
 
colinspursAuthor Commented:
I have had no crashes since (I left the memory as is).  

I will raise another question if it recurs.

Thanks for your help.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 8
  • 6
Tackle projects and never again get stuck behind a technical roadblock.
Join Now