Skype freezes computer

Posted on 2011-05-05
Last Modified: 2012-05-11
Every time that I try to sign into Skype, my computer completely locks up. As soon as I enter my user name and password, and push the Sign In button, my mouse stops working, my keyboard stops working and I have to power down my computer to be able to use it again. Even Control/Alt/Delete does nothing.

I complained to Skype about this problem and they suggested that it was a problem with my operationg system (Windows 7 Home Premium 64 bit). Since then, I have reinstalled the operating system. All updates have been installed. I have set exceptions for Skype in my Firewall.

The program loads OK, it is just when I sign in that it locks up.

Google Talk works perfectly on my machine.

No other programs cause this error.

I found one other EE question about this, but there was no accepted answer (forced close), so I am not alone.

I'd appreciate any help that you can give me.

Question by:birwin
    LVL 10

    Accepted Solution

    Can you try and disable your firewall altogether as well as any av to see if this allows it to launch/login
    LVL 25

    Assisted Solution

    by:Tony Giangreco
    I would check to see if there are any updates to your chipset, audio, network and video drivers. Also check the Windows logs through event view. There should be an event logged with an error message. Use that message to track down possible problems.
    LVL 40

    Assisted Solution

    by:Jackie Man
    What is the anti-virus / internet security / third-party firewall products installed?
    LVL 30

    Assisted Solution

    I think you need to update you graphics card driver. Try it . Restart the computer after updating the driver.Try login skype and then check.

    LVL 30

    Assisted Solution

    Okay pl ignore my post i did not see that video part has been covered by TG-TIS:. So please discard my posts.

    LVL 15

    Assisted Solution

    Can you  paste your skype settings. which video camera/sound card is being used.
    What hardware sound+ video do you have installed.


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