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exchange email gets kick back from old exchange server

Posted on 2011-05-05
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Last Modified: 2012-08-13
We had an external exchange server and the email addresses...jdoes@company.com was on that email address. We have since brought the email in house, but now when we send email to jdoes@company.com the mail goes to him, but we also get a kick back that it was not delivered and it gives me the location of the old external exchange server.

We have tried clearing the cache as I am assuming that the email unique identifier is still connected to that external server. It works for some, but some still have the issue.

Any ideas?
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Question by:jmahlmann
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6 Comments
 
LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 35698000
Could you please post the NDR message which will help us to get a clear picture.

Good luck
Shaba
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Author Comment

by:jmahlmann
ID: 35698077
From: postmaster@RED001.local [mailto:postmaster@RED001.local]
Sent: Thursday, May 05, 2011 8:38 AM
To: John Doe
Subject: Undeliverable: Network Meeting -> Update
 
 
Delivery has failed to these recipients or distribution lists:
 
jdoe@company.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

Diagnostic information for administrators:
 
Generating server: RED001.local
 
jdoe@company.com
#< #5.1.1 smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found> #SMTP#
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LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 35698176
By any chance, Does the inhouse account is set with a forwarder?
Is this issue happening for all mails - Internally and externally?

Thanks,
Shaba
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Author Comment

by:jmahlmann
ID: 35698257
There is no forwarder.

Once we clear the cache of the email address and retype the email address the kick back usually no longer happens. However, once in a great while it does.   This error is only for internal emails. Remember I said the domain used to be on an external exchange server and is not internal. It looks like some email addresses are still pointing to the external server which is correctly kicking them back with receipNotFound.
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Accepted Solution

by:
jmahlmann earned 0 total points
ID: 35698505
I believe I resolved the issue. For some reason some email accounts on the in house server had two email addresses?? When I looked at the properties for the second email address it was pointing to the external server? Very odd. I have removed them and so far everything is good.
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Author Closing Comment

by:jmahlmann
ID: 35726844
I figured out the issue with out help.
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