Question about alias email address and distribution group
Posted on 2011-05-05
I'm running Exchange 2007 and I think I have some redundancy going on that I want to clean up. I have a distribution group called 'Customer Service'. The smtp address associated with it is 'firstname.lastname@example.org'. I went to add another email address called 'email@example.com' but it came back stating that something else is using it please choose another proxy address. So I found out where it is being used. I have a separate mailbox that I'm using for the customer service emails and sure enough one of the smtp's was firstname.lastname@example.org.
When emails come in does it look at the smtp address of that mailbox or does it look at the distribution group? What I'm thinking is why is there a distribution group called customerservice when the customerservice goes in a mailbox. To me it seems the distribution group doesn't get used because the the customerservice emails that come in go to a mailbox. Safe to get rid of the dist group?