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Question about alias email address and distribution group

Posted on 2011-05-05
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Last Modified: 2012-05-11
Hello,
 I'm running Exchange 2007 and I think I have some redundancy going on that I want to clean up. I have a distribution group called 'Customer Service'. The smtp address associated with it is 'csr@mydomain.com'. I went to add another email address called 'customerservice@mydomain.com' but it came back stating that something else is using it please choose another proxy address. So I found out where it is being used. I have a separate mailbox that I'm using for the customer service emails and sure enough one of the smtp's was customerservice@mydomain.com.
When emails come in does it look at the smtp address of that mailbox or does it look at the distribution group? What I'm thinking is why is there a distribution group called customerservice when the customerservice goes in a mailbox. To me it seems the distribution group doesn't get used because the the customerservice emails that come in go to a mailbox. Safe to get rid of the dist group?
Thank you,
BW
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Question by:bwinkworth
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Author Comment

by:bwinkworth
ID: 35698366
I think I figured it out but I'll wait to see what someone else thinks. My grasp on it is the dist group is used internally to send to the members of that group while the smtp address of 'customerservice@mydomain.com' is used for incoming emails and gets put into the mailbox it's associated with

BW
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Accepted Solution

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The_Kirschi earned 1600 total points
ID: 35698390
Well, it depends on the email address the mails are being sent to. If no one sends to csr@mydomain.com then you should be fine removing the distribution group. Does that group actually have members?

Exchange looks for the email address. If that is a mailbox or a distribution group doesn't matter. It also doesn't matter how the distribution group or mailbox user is named. Only email address is checked.
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Expert Comment

by:The_Kirschi
ID: 35698414
Dist group can also receive mail from outside if not prohibited by smtp connector or somewhere else. Could be that is was meant for internal use by your company, of course.
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Author Comment

by:bwinkworth
ID: 35698417
Yes there are members of the dist group 'Customer Service' but no emails ever come in for csr@mydomain.com. But the group is used internally if someone wants to send to all of the members of that group
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Expert Comment

by:The_Kirschi
ID: 35698476
Ok, to get back to your question. If you want to use the customerservice@mydomain.com address for the dist group you will need to remove that address from the mailbox first. Of course mail sent from anywhere to that address would then go to the dist group instead of the mailbox.

After removing an smtp address you need to wait up to 15 minutes until it can be reused.
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Author Closing Comment

by:bwinkworth
ID: 35698492
Gotcha. Great thanks for the info

BW
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