HSumlin
asked on
How to remove unwanted files from imac
I stupidly downloaded a supposed anti virus program which turned out malicious, producing unwanted popups.
I have tried to remove it by dragging it to trash but it tells me it can't be trashed because the program is still open.
What to do?!!
I have tried to remove it by dragging it to trash but it tells me it can't be trashed because the program is still open.
What to do?!!
ASKER
Doesn't work!! When I open the Force Quit window the offending program doesn't appear. So it can't be deleted.
ASKER
Can someone help me with this please!
First check System Prefs/Accounts/Login Items and remove any software that you don't want starting at start up. Then restart holding down the shift key (safe boot).
Also google the term remove <malware> if you know the name of the product you installed.
Let us know if any of this helps and then we can take it to the next step.
Also google the term remove <malware> if you know the name of the product you installed.
Let us know if any of this helps and then we can take it to the next step.
What is the name of the software that you installed?
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Then you can delete it.