Excel Attachments automatically closes when double clicking on the attachment in Outlook 2007

Posted on 2011-05-05
Last Modified: 2012-05-11
Hello All,

I have an issue here where users open an excel attachment in Outlook 2007.  When they double click the attachment, excel opens up the document then automatically closes.  I did it a few times where that same attachment is in the document recovery pane in excel.  I previewed the file in outlook where the behavior is normal.  I performed a pst scan, deleted the secure temp folder with no solution to this issue.  Any help would be greatly appreciated.  Thanks.
Question by:jmanuel80
    LVL 10

    Expert Comment

    What happens when you open outlook in Safe Mode and then double click the attachment?
    Start, Run,
    outlook.exe /SAFE

    Author Comment

    Its still the same response as before
    LVL 10

    Accepted Solution

    Is your office install an "upgrade"?  If so, try uninstalling and reinstalling fresh.

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