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Need help setting up OWA Virtual Directories from scratch Exchange 2007

Hi All,

Following a crash installing SP3 for Exchange 2007, OWA broke on our server.  When I looked in IIS it looked as if the virtual directory for Exchange was missing or corrupt and OWA simply disappeared.

I noted the authentication and internal/external URL's used by the old OWA then removed the OWA Virtual Directory in EMS.  I created a new one however I'm stuck now as to what to do next as I can't see how to set the internal and external URLs again and when I look in OWA properties in EMC there is no entry for OWA.

Any help would be really appreciated.

Thanks

Adam
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amlydiate
Asked:
amlydiate
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1 Solution
 
amlydiateAuthor Commented:
Hi,

That was the article I was following to help me remove and recreate the virtual directory but it ends at the point that I need help with as it's only half the job.  The bit I need to know how to do is the bit that says:

Now configure the “owa” virtual directory settings like InternalURL, ExternalURL, Forms-Based Authentications etc… & check the OWA by logging with some test users.
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BBQSTEAKCommented:
Those settings are done in the EMC .

Go to server configuration, client access, OWA

The general tab has most of the settings you are after.  Add an internal and external url and begin testing.
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BBQSTEAKCommented:
Oh im sorry i just read the last part of your question.. additional information coming shortly..
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BBQSTEAKCommented:
Let me get this straight,  in EMC you have no OWA options at all? under server config, client access, owa ?
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amlydiateAuthor Commented:
Thats right nothing there...
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BBQSTEAKCommented:
currently what sp/rollup are you on?
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amlydiateAuthor Commented:
It's SP1 I think,this whole mess was caused by SP3 hanging mid-way through it's install and I had to end the process.
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BBQSTEAKCommented:
Ouch,

honestly, I would recommend calling MS with this one, you need to get that service pack installed.   There is no way for anyone on here to tell the current status of your server without 100 messages back and forth.  There may be more issues than just OWA that MS would help you with.  All service packs and updates that cause problems are covered by free support at microsoft.

http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;select&target=assistance

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amlydiateAuthor Commented:
The last time I emailed Microsoft for support like this I was ignored completely, the time before that it took them 3 weeks to respond!!!
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amlydiateAuthor Commented:
Just followed the link they want £200 off me just to be able to raise the issue with them!!! I can't do that.  Is there really no other help anyone can offer me on this?  

Would attempting to reinstall SP3 help if it succeeds next time? (will disaable antivirus e.t.c. before trying it)

Thanks

Adam
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BBQSTEAKCommented:
I just chatted with MS:

Please wait for an agent to respond. You are currently '1' in the queue.

You are now chatting with 'Mary Ann'.

Me: Hello, I heard that receiving phone support for failed service packs is free. Is this correct?

Mary Ann: Thank you for contacting Microsoft Customer Service chat. This chat service is designed to assist you with site navigation, technical support case submission, and customer service questions.   If you need technical support, I can provide you with your support options or help you submit your case to the appropriate support professional who can work with you to resolve your issue. Please give me a moment to review your question. Thank you.

Mary Ann: Hi .

Me: great thanks

Mary Ann: This is for what specific product?

Me: exchange 2007 sp3 failed installation

Mary Ann: I we can provide a one time support.

Mary Ann: You may need to contact Professional Support at 1-800-936-4900.
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BBQSTEAKCommented:
I would not advise a reinstall attempt without being fully comfortable on the stability of your current situation.  I would run the best practice tool, and take a careful look at the event logs.  Verify DNS configurations on your network, verify AD integrity.

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amlydiateAuthor Commented:
Hi BBQ Steak,

Are you in the States?  That's seems like an American number. In the UK we don't seem to have Support Chat or Phone options available unless we pay (can't find the option from the UK Microsoft Website.

Thanks

Adam
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BBQSTEAKCommented:
0870 60 10 100
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MegaNuk3Commented:
Is this SBS2008? if so, follow:
http://support.microsoft.com/kb/982423

Otherwise consider uninstalling your CAS role and then reinstalling it
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amlydiateAuthor Commented:
Thanks very much will try that tomorrow and let you know what they say
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amlydiateAuthor Commented:
Microsoft fixed it by remote control for free, took them 2 hours so very chuffed I didn't get charged!  They re-installed the folders and reconfigured the bindings, and repaired auto-discover and all is well now! Thanks for the number, will tattoo it on my arm for the next SP problem!
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