GroupWise v8 webaccess not loading after login

Posted on 2011-05-05
Last Modified: 2013-11-12
We recently started working with a company that has a GroupWise v8 email server installed on Win2k3 Enterprise. Yesterday the webmail access stopped working. The login screen appears, a popup comes up that states "your login is not current", and the user is presented with the login screen. When they enter their credentials, it appears to login, but shows a blank white page in the browser.....nothing else.

Not sure if this makes a difference, but the webaccess log shows the following error approx. 100 times:
"11:36:41, <PROVIDER>, -, ERROR, -, Missing configuration for Provider f1799e29cd31c84d8026c4a5838d61ff. Add an entry for Provider.f1799e29cd31c84d8026c4a5838d61ff.class"

This was working for a long time before yesterday at approx 2:30PM. Then the above errors start showing in the logs.

We've checked services and all are running, including tomcat. We restarted services to no avail. Without a ton of GW knowledge, we could use some direction.

Question by:redeyeinc
    LVL 18

    Expert Comment

    Is it possible to launch the WebAccess Agent in a command prompt so it shows activity in a real-time log?  Or can you access the logs for the agent via a browser at http://<ip address of server>:7211  You may or may not be prompted for a credential to access the Web Console.  Also, if nothing comes up, access ConsoleOne and open the properties of the WebAccess agent.  You'll find it in the GroupWise System by selecting gateways from the drop down list box in the top center of the screen.

    Go to the GroupWise tab and choose Network Address to confirm something is listed in the http box  It should have 7211 in place as that is the default port to access the Web Console.

    Your symptoms sound like a problem with a certificate expiring in IIS.  While WebAccess uses Tomcat for most things, IIS is the underlying web server.  Are you accessing WebAccess via http or https?  If https, can you get in via http to rule out a problem with the agent or tomcat?


    Author Comment


    Thanks for your reply. We ended up rebooting the server and web access came back after that. However, I'm not sure why it happened and would like to run through some troubleshooting so we know how to resolve properly in the future. I'd hate to think a reboot is the only way.

    The SSL cert is expired. It expired last year. Is renewing the SSL cert for Novell Web Access as simple as doing it from within IIS?
    LVL 18

    Accepted Solution

    Yes...renewing the cert is handled by IIS.  WebAccess just happens to be riding on it.

    Glad that a reboot fixed the issue.  Amazing what a server reboot can fix sometime...of course a reboot can also break stuff too.


    Author Comment

    Turns out we had some corrupted files that needed to be recovered from a backup.

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