DaveWWW
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Act 2009 Remote User cannot log on
I've asked this before but for the life of me I can't find the answer!
Re ACT! 2009
I went to the server yesterday, created a new user. Created a remote database. Brought it to the remote office, ran it, created database fine.
I cannot log in with the new user. I get "Could not authenticate user. Verify the user name and password..."
I logged in with an admin account. The new user is there with an "Active-pending logon" status.
I know the answer has something to do with adding the user to the sync, or adding them as a remote user, or something. ACT! won't answer my question because I'm running ACT 2009 and their support is for 2011.
Can anyone help me here?
Re ACT! 2009
I went to the server yesterday, created a new user. Created a remote database. Brought it to the remote office, ran it, created database fine.
I cannot log in with the new user. I get "Could not authenticate user. Verify the user name and password..."
I logged in with an admin account. The new user is there with an "Active-pending logon" status.
I know the answer has something to do with adding the user to the sync, or adding them as a remote user, or something. ACT! won't answer my question because I'm running ACT 2009 and their support is for 2011.
Can anyone help me here?
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ASKER
The Sage article seems to imply that you need to set up the user as a remote user back at the server (which is in another location). I *know* I've done this using the remote install file that I created at the server, while over at the remote location. Is there a way to do this?
If the user isn't properly setup before creating the remote, this is the result you get.
ASKER
That's what was needed after all, thanks.
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=14400