Act 2009 Remote User cannot log on

Posted on 2011-05-05
Last Modified: 2012-05-11
I've asked this before but for the life of me I can't find the answer!

Re ACT! 2009

I went to the server yesterday, created a new user.  Created a remote database.  Brought it to the remote office, ran it, created database fine.

I cannot log in with the new user.  I get "Could not authenticate user.  Verify the user name and password..."

I logged in with an admin account.  The new user is there with an "Active-pending logon" status.

I know the answer has something to do with adding the user to the sync, or adding them as a remote user, or something.  ACT! won't answer my question because I'm running ACT 2009 and their support is for 2011.

Can anyone help me here?
Question by:DaveWWW
    LVL 30

    Accepted Solution

    Did you include the user in the sync set?
    LVL 30

    Expert Comment

    by:Mike Lazarus

    Author Comment

    The Sage article seems to imply that you need to set up the user as a remote user back at the server (which is in another location).  I *know* I've done this using the remote install file that I created at the server, while over at the remote location.  Is there a way to do this?
    LVL 30

    Expert Comment

    by:Mike Lazarus
    If the user isn't properly setup before creating the remote, this is the result you get.

    Author Closing Comment

    That's what was needed after all, thanks.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    Join & Write a Comment

    Entering time in Microsoft Access can be difficult. An input mask often bothers users more than helping them and won't catch all typing errors. This article shows how to create a textbox for 24-hour time input with full validation politely catching …
    Creating and Managing Databases with phpMyAdmin in cPanel.
    This videos aims to give the viewer a basic demonstration of how a user can query current session information by using the SYS_CONTEXT function
    Via a live example, show how to setup several different housekeeping processes for a SQL Server.

    731 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now