Link to home
Start Free TrialLog in
Avatar of DaveWWW
DaveWWWFlag for Canada

asked on

Act 2009 Remote User cannot log on

I've asked this before but for the life of me I can't find the answer!

Re ACT! 2009

I went to the server yesterday, created a new user.  Created a remote database.  Brought it to the remote office, ran it, created database fine.

I cannot log in with the new user.  I get "Could not authenticate user.  Verify the user name and password..."

I logged in with an admin account.  The new user is there with an "Active-pending logon" status.

I know the answer has something to do with adding the user to the sync, or adding them as a remote user, or something.  ACT! won't answer my question because I'm running ACT 2009 and their support is for 2011.

Can anyone help me here?
ASKER CERTIFIED SOLUTION
Avatar of Mike Lazarus
Mike Lazarus
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of DaveWWW

ASKER

The Sage article seems to imply that you need to set up the user as a remote user back at the server (which is in another location).  I *know* I've done this using the remote install file that I created at the server, while over at the remote location.  Is there a way to do this?
If the user isn't properly setup before creating the remote, this is the result you get.
Avatar of DaveWWW

ASKER

That's what was needed after all, thanks.