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Act 2009 Remote User cannot log on

I've asked this before but for the life of me I can't find the answer!

Re ACT! 2009

I went to the server yesterday, created a new user.  Created a remote database.  Brought it to the remote office, ran it, created database fine.

I cannot log in with the new user.  I get "Could not authenticate user.  Verify the user name and password..."

I logged in with an admin account.  The new user is there with an "Active-pending logon" status.

I know the answer has something to do with adding the user to the sync, or adding them as a remote user, or something.  ACT! won't answer my question because I'm running ACT 2009 and their support is for 2011.

Can anyone help me here?
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DaveWWW
Asked:
DaveWWW
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1 Solution
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Did you include the user in the sync set?
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
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DaveWWWAuthor Commented:
The Sage article seems to imply that you need to set up the user as a remote user back at the server (which is in another location).  I *know* I've done this using the remote install file that I created at the server, while over at the remote location.  Is there a way to do this?
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
If the user isn't properly setup before creating the remote, this is the result you get.
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DaveWWWAuthor Commented:
That's what was needed after all, thanks.
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