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RWW and OWA 500 internal error

Posted on 2011-05-05
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Last Modified: 2012-06-27
Hi guys,

I've currently got an issue where when attempting to view e-mails in RWW. After clicking on view e-mails my server returns a 500 internal server error. The user has rights to use RWW so this is not the issue. Any ideas?

Thanks
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Question by:Auratek
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Expert Comment

by:askurat1
ID: 35700045
have you tried from the admin account?
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LVL 34

Expert Comment

by:Shreedhar Ette
ID: 35700213
Are you able to access the OWA locally and externally?
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Expert Comment

by:Shreedhar Ette
ID: 35700226
Also refer this article:
http://support.microsoft.com/kb/829167
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Author Comment

by:Auratek
ID: 35704886
Hi guys,

A bit of an information update.
I've just heard from the client that it's only a single user with this issue. I have confirmed other accounts can loginto OWA through RWW.
I followed through that KB article and found 1 setting that wasn't on the server, I rejigged it and still same issue.

The user in question is a member of the RWW Users security group on the server.
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Expert Comment

by:Shreedhar Ette
ID: 35985304
Are you able to send mail to the problem user?
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Accepted Solution

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Auratek earned 0 total points
ID: 36349761
Sorry for the delay, due to the situation with this fault I had to involve Microsoft.  I am however unaware as to what they did to resolve the issue sorry.
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Author Closing Comment

by:Auratek
ID: 36374441
The problem was resoloved by Microsoft Business Critical Support.
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