Anyone use Numara Trackit Inventory?

Posted on 2011-05-05
Medium Priority
Last Modified: 2012-05-11
For any who have the trackit software package and use the inventory system, if you could give me some insight it would be massively appreciated.  We have the latest version of trackit, version 10, and I am not really getting a lot of good information from their support folks.  Basically our inventory contains spotty information.  Out of 650 computers, only about 250 contain completed information, the rest of them are more or less empty.  The audit client is present on these, but for some reason or another, the audit is not running properly or completing.  I've got a ticket opened with them and have tried a SQL procedure to remove duplicate GUIDs but it has not worked...their KB articles are not very instructive on the matter, so I was wondering if anyone else encountered anything similar or had any tips.

Computers are about 1/3 Windows 7 64-bit and 2/3 windows xp.
Question by:patriots
1 Comment

Accepted Solution

JAT-DBA earned 2000 total points
ID: 35930992
We have track-it also but turned off the feature as we have over 5000 workstations.
Welcome to the world of 3rd party support.  I generally find the answer before the support group does.
Remember if the workstations are off you will get no information or partial if the discovery is in progress while they are shutting down the workstation.
If you run it during business hours be prepared to get a tap on your shoulder from the network group.

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In part one, we reviewed the prerequisites required for installing SQL Server vNext. In this part we will explore how to install Microsoft's SQL Server on Ubuntu 16.04.
This shares a stored procedure to retrieve permissions for a given user on the current database or across all databases on a server.
Using examples as well as descriptions, and references to Books Online, show the documentation available for date manipulation functions and by using a select few of these functions, show how date based data can be manipulated with these functions.
Saved searches can save you time by quickly referencing commonly searched terms on any topic. Whether you are looking for questions you can answer or hoping to learn about a specific issue, a saved search can help you get the most out of your time o…
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question