Signatures different when responding to Blackberry emails

Posted on 2011-05-05
Last Modified: 2012-05-11
A staff member has noticed that when she replies to or forwards an email that came from a Blackberry, her signature has an extra line of text that shouldn't be there.  When she replies to or forwards an email that didn't come from a Blackberry that extra line of text is not there.  I've gone into her signature & that extra line of text is not there, how do we get rid of it?
Question by:clcuser
    LVL 23

    Expert Comment

    by:Brian Gee
    Check the .txt file of that particular signature to see if that line is in there, and if so, remove it.

    From WinXP, check here:

    C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures

    From Win7, check here:

    LVL 23

    Expert Comment

    by:Brian Gee
    While you're here, you can also check the RTF and HTML signature files here to see what they look like, if different from what Outlook is reflecting...

    Author Comment

    We checked the .txt, HTML & RTF in her profile but there was no extra line of text.  Any other suggestions?
    LVL 23

    Accepted Solution

    Just to test this out, could we please try sending Plain Text messages from her account and replies therein during said test?

    Also, please turn off her rules in order to determine if this might be contributing to the undesired behavior.

    As a side test, could you try to create a new Outlook profile on her system (you don't have to delete the old one, as we're just trying to run a test) and then test to see if the behavior is able to be replicated afterward or not.

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