• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 384
  • Last Modified:

Signatures different when responding to Blackberry emails

A staff member has noticed that when she replies to or forwards an email that came from a Blackberry, her signature has an extra line of text that shouldn't be there.  When she replies to or forwards an email that didn't come from a Blackberry that extra line of text is not there.  I've gone into her signature & that extra line of text is not there, how do we get rid of it?
0
clcuser
Asked:
clcuser
  • 3
1 Solution
 
Brian GeeCommented:
Check the .txt file of that particular signature to see if that line is in there, and if so, remove it.

From WinXP, check here:

C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures

From Win7, check here:

C:\Users\%username%\AppData\Roaming\Microsoft\Signatures
0
 
Brian GeeCommented:
While you're here, you can also check the RTF and HTML signature files here to see what they look like, if different from what Outlook is reflecting...
0
 
clcuserAuthor Commented:
We checked the .txt, HTML & RTF in her profile but there was no extra line of text.  Any other suggestions?
0
 
Brian GeeCommented:
Just to test this out, could we please try sending Plain Text messages from her account and replies therein during said test?

Also, please turn off her rules in order to determine if this might be contributing to the undesired behavior.

As a side test, could you try to create a new Outlook profile on her system (you don't have to delete the old one, as we're just trying to run a test) and then test to see if the behavior is able to be replicated afterward or not.
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now