After malware removal Windows XP machine can not resolve DNS name's from network. Can resolve IP fine.
Posted on 2011-05-05
So I removed a pretty bad case of malware on an employees machine the other day. Two employees to be exact. I used combofix, malwarebytes, spybot sd, and advanced system care 4. After the removal everything seemed fine and I was pleased to see the performance dramatically increased. However, a few days later both of these employees were having trouble printing. I went into their printers and saw that under each printer that is located on a server it said "unable to connect". I tried connecting via tcpip port and they printed fine. I started to dig more and reallized that the computer was unable to resolve any dns names, only the ip address. For one of the machines I did a repair install and that worked fine but took a while. I know I can fix this problem without a repair install though and would like you guys to help me get to the bottom of it. I have ran lspfix.exe, netsh winsock reset, sfc /scannow and advanced system care again with no luck. Any suggestions? Is there a service or something I should be looking at?