Email issue
I have 1 user who say not all emails are hitting his outlook inbox, and sometimes not hitting his blackberry. i sent him 10 eamils from my gmail and i see each one of the m on the exch 2003 under message tracking center.
How can i determine if his outlook 2003 is getting the emails or doing something with the emails. i turned off all rules in outlook...
How can i determine if his outlook 2003 is getting the emails or doing something with the emails. i turned off all rules in outlook...
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ASKER
I have checked our spam filter. i will do a search on his outlook...have not tried that yet
ASKER
I know 2 other users have send on behalf permission...could they be deleting the emails?
Are the missing emails in question being processed by Exchange? You should be able to verify if/when any particular email has been processed for delivery to Outlook.
ASKER
i sent him 10 emails from my gmail, and i see each one of them on the exch 2003 under message tracking center.
But some of those 10 are not making their way into Outlook and/or Blackberry?
ASKER
just found the 10 of them in the deleted folder
also on his outlook send\receive status os stuck at 81%..rebooting the PC now..
Yobri some emails from people outside the company never make it to his outlook....1% and sometimes email in his outlook inbox are not on his blackberry
also on his outlook send\receive status os stuck at 81%..rebooting the PC now..
Yobri some emails from people outside the company never make it to his outlook....1% and sometimes email in his outlook inbox are not on his blackberry
Wow, so they are being deleted upon receipt? I know you said there weren't any rules seen, but try running an outlook /cleanrules switch to be sure...
Emails from people outside the company never make it to his outlook - I assume you found them having been delivered to exchange server? If so - look for another computer downloading from same account but deleting them. As for the blackberry - is exchange server pushing them or pulling? If pulling - same answer as above.
ASKER
I will look into another computer downloading the account?
Ask the user if he has a computer at home. I have found that to be the case many times.
ASKER
Of the email I sent from gmail, i do see one that showed up 17 minutes later....