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Sub folders missing from All Programs list in Win XP

I have a client with Win XP SP3 installed on a Delllaptop.  He had a rootkit virus and some nasty malware which I was successful in removing.  Now, however, All the sub folders on his All Programs list show as empty.  The only Program items that show contents are the programs I have just installed (Malwarebytes, Spybot, etc.,  I don't believe I've ever seen this before so I'm asking for a bit of help.  Thanks in advance.

jwhite273
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jwhite273
Asked:
jwhite273
3 Solutions
 
saastechCommented:
If he had a rootkit virus, it would be better to do a clean install on the laptop.

Good Luck!
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spiderwilk007Commented:
You could try doing a full repair using the windows disk.
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jwhite273Author Commented:
Rather than putting him through the pain of a rebuild, I'll try the repair install.  I was hoping for a genie in a bottle, but you gotta do what you gotta do.  Thanks for the tips.  I won't be there again until tomorrow.  I'll let you know how I made out.
Thanks,
Jwhite
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rpggamergirlCommented:
Try using rogueKiller option 6
There's an article here:
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/A_4922-Rogue-Killer-What-a-great-name.html


OR: Run this tool to remove the hidden flags on files and folders and see if that helps.
http://download.bleepingcomputer.com/grinler/unhide.exe
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rpggamergirlCommented:
RogueKiller option 6 (Shortcut HJFix), fixes, when shortcuts and files/folder of desktop/startup menu/etc have disappeared.
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jwhite273Author Commented:
Thanks so much rpggamergirl.  I'll try them tomorrow.  I hope they work and they'll be a welcome addition to my tool kit.

jwhite273
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jwhite273Author Commented:
Hi All,
I tried the unhide program this morning.  It did not do the trick.  My All Programs multi-folder paths still look like: Microsoft Office>Microsoft Office tools><empty>
Single level folders are <folder name><empty>.

Any ideas?
Thanks,
jwhite273
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jwhite273Author Commented:
Hi all,
To add insult to injury, some of the program folders are empty too.  I wish he had a backup.......

jwhite273
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rpggamergirlCommented:
When you navigate to the folder, e.g.,  Microsoft Office>Microsoft Office tools
check the properties and see if the attribute says "Hidden" if so uncheck it.


Also check this folder and rightclick to check the properties and if the attribute is "Hidden" uncheck it, but I doubt it will be hidden since other programs you installed are showing up.

C:\Documents and Settings\All Users\Start
Menu\Programs
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jwhite273Author Commented:
Ok, I'll give it a shot.  I removed the laptop back to my shop so I can work on it in peace.
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jwhite273Author Commented:
Hi rpggamergirl,

"When you navigate to the folder, e.g.,  Microsoft Office>Microsoft Office tools
check the properties and see if the attribute says "Hidden" if so uncheck it."

I did this and the folders are Read Only, but not hidden.  I checked  half a dozen  to be sure.

"Also check this folder and rightclick to check the properties and if the attribute is "Hidden" uncheck it, but I doubt it will be hidden since other programs you installed are showing up.

C:\Documents and Settings\All Users\Start
Menu\Programs"

You were correct on this one.  Nothing to unhide.  Do you think a repair install would be effective?

Jwhite273
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jwhite273Author Commented:
Excellent suggestions all, but did not resolve issues.  We ended up doing a complete reformat and upgrade to Win 7 and put a backup solution in place to prevent this issue from happening again.  Thank you all who contributed.
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