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SCOM 2007 not showing any alerts

Posted on 2011-05-05
Medium Priority
Last Modified: 2012-05-11
I rebooted my Windows 2003  64bit sp2 server and now I am not  getting any alerts.
How do I check/repair/fix my database in case that is the issue? How do I tell if the database is online?
Question by:lanman777
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Accepted Solution

kgreeneit earned 2000 total points
ID: 35705004
Hi there, you need to check that the SCOM agent is installed and running on the Windows server that you rebooted and also that if there is a firewall between the Windows Server and your SCOM Management or RMS servers that the firewall is allowing TCP 5723 traffic through it.

It might also be possible that someone has enabled an override for this specific server or class that tells SCOM not to alert on it. You can check your overrides from the 'Overrides' option within the 'Management Pack Objects' section of the 'Authoring' tab

If all of the above are confirmed to be working, then you can reset the health state of your SCOM agent on the Windows Server 2003 by following these steps:

Stop the SCOM Health Service(It's called 'System Center Management')  from the 'services.msc' snapin

Browse to the following location on the Windows 2003 Server:

C:\Program Files\System Center Operations Manager 2007\Health Service State

Select all of the folders and files in here by clicking on 'CTRL + A' and then select 'Delete'

Restart the SCOM Health Service from the 'services.msc' snapin

This will then initiate a request from the Windows 2003 server to the SCOM Management server to push all of the management packs back to it and hopefully bring the agent into a healthy and reportable state

If this doesn't work, then the next step would be to uninstall the SCOM agent from the Windows 2003 server and then reinstall it first to see if it comes back online and alerts

The other thing that can stop alerts from coming into your SCOM console is if you have either your SCOM RMS or Management servers in 'Maintenance Mode'. You can turn off Maintenance Mode of a server by right mouse clicking on the server name from within the SCOM Monitoring Console and selecting 'Maintenance Mode'

Hope this helps!

Author Comment

ID: 35706947
Thanks, I will  try what you suggest. This server has been running SCOM7 for a couple of years with no problems. Just out of the blue we rebooted, it may have been after we applied our April security patches, and then no alerts came in after that.

Author Comment

ID: 35707117
I did put the server in maintenance mode prior to patching it. That may be it, however did not look like I still had it set.

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