SEPM 11.0 MR 6 does not send an email notification for realtime protection risks detected

Posted on 2011-05-05
Medium Priority
Last Modified: 2013-12-09
a rule for scheduled scans will send an email if risk found
but rule for risks detected using file system autoprotect will not send an email?

This means we dont know about risks unless we check the console or a user notifies us from their workstation?

we know email communication wokrs for one rule but not the other. same email address

is it not possible to have email notfication for risks detected using sepm 11?

Question by:BCSCOPS
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LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 35702867
YEs,  its a setting in the configuratiion.

Follow this below:

Creating notifications in the Symantec Endpoint Protection Manager:

Different types of Symantec Endpoint Protection Manager Reports can be found here:

Author Comment

ID: 35710302
sorry we have gone through these settings already.

ill try to make this more clear.  What we hope to achieve is an email notification is sent to an address if file system auto protect detects a risk on a workstation.

This seems so logical to have a rule in place but it appears that it may not be possible.  only scheduled scans have worked so far

here is our screen shot attached and domain and un is generic for security reasons.  

remember weekly scan rule works in sending an email

LVL 12

Accepted Solution

jmlamb earned 1500 total points
ID: 35723414
The notification works, but it will not be in real-time. There is no fast pathing of risk events in SEP at this time. So you'll end up receiving the email after the client has uploaded its logs of the event to the SEPM. You can speed things up somewhat by increasing how often the client heartbeats. But make sure your SEPM environment is architected to handle the extra load.
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Author Comment

ID: 35756124
still not working at all. only scheduled scans work to notify.  case with symantec continues

If someone can show exact steps how they setup rule to work then that would be great.

LVL 12

Assisted Solution

jmlamb earned 1500 total points
ID: 35758398
In your attached screen shot everything looks correct. But one thing I can't see is what type of notification you picked. It should be 'single risk event' and not 'new risk detected'. New risk detected is only going to generate an email for risks the SEPM hasn't been told about yet. Whereas single risk event will generate an email each time based on the damper settings.

Author Closing Comment

ID: 35970453
becauese i still have the problem and no clear answer seems to exist. mixed responses even from support.

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