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Faxing issues with Server 2008R2 Terminal Server

Posted on 2011-05-05
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Hi Everyone

We have a customer that has a single HP server running as a HyperV host. It is only hosting a single server right now, which is being used as a all eggs in one basket type thing.

It is a domain controller, file server, print server, Terminal server and SQL Server. This is a common setup for the type of small office use it is getting. (8 users that use medical software installed on the server)

Since HyperV has no options for passing through hardware to the VM, i have been forced to make the host the fax server and the backup (to tape) server.

The host is on the domain, and the terminal server is using the shared fax for the users.
I have the fax server setup to auto-create accounts when connected to, and that is working fine it seems.

When a user on the server clicks on the fax and scan link, the console comes up just fine, and they can hit "new fax" and send faxes with no issues.

If they are in their medical software, or adobe, notepad, excel etc. and choose to print to the fax, they are given an error (see screenshot). For some reason the same doesn't happen when printing from word.


I have removed their accounts and re-added, i have disconnect the fax and reconnected. I have ensured all the permissions are as they should be. It does work from the administrators account, so i have a feeling it is a permissions problem somehow, but i cannot find anything online about having to set anything extra up for printing.
Cridland.jpg
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Question by:SpyderG
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Assisted Solution

by:SpyderG
SpyderG earned 0 total points
ID: 35733041
Hi Everyone

After looking into the PrintService logs on the Fax server, i notice we have two entries created everytime i try and fax out and receive the error.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          5/10/2011 11:24:48 AM
Event ID:      333
Task Category: Publishing a printer in the Active Directory
Level:         Error
Keywords:      Active Directory,Classic Spooler Event
User:          SYSTEM
Computer:      HyperV-Host.kelownasleep.local
Description:
While attempting to publish the printer to the Active Directory directory service, the print spooler failed to create or update print queue CN=HYPERV-HOST-Fax in container LDAP://KelownaSleepSrv.kelownasleep.local/CN=HYPERV-HOST,CN=Computers,DC=kelownasleep,DC=local.  Error: 80072014. The printer is not published in Active Directory and cannot be located by searching Active Directory.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>333</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>33</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000001800</Keywords>
    <TimeCreated SystemTime="2011-05-10T18:24:48.969058700Z" />
    <EventRecordID>88</EventRecordID>
    <Correlation />
    <Execution ProcessID="1148" ThreadID="5512" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>HyperV-Host.kelownasleep.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <PrinterNotPublished xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Param1>CN=HYPERV-HOST-Fax</Param1>
      <Param2>LDAP://KelownaSleepSrv.kelownasleep.local/CN=HYPERV-HOST,CN=Computers,DC=kelownasleep,DC=local</Param2>
      <Param3>80072014</Param3>
    </PrinterNotPublished>
  </UserData>
</Event>



And

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          5/10/2011 11:24:48 AM
Event ID:      327
Task Category: Publishing a printer in the Active Directory
Level:         Error
Keywords:      Active Directory,Classic Spooler Event
User:          SYSTEM
Computer:      HyperV-Host.kelownasleep.local
Description:
While attempting to publish the printer to the Active Directory directory service, the print spooler could not create print queue CN=HYPERV-HOST-Fax under container LDAP://KelownaSleepSrv.kelownasleep.local/CN=HYPERV-HOST,CN=Computers,DC=kelownasleep,DC=local because Mandatory properties could not be set.  Error: 80072014. The printer is not published in Active Directory and cannot be located by searching Active Directory.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>327</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>33</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000001800</Keywords>
    <TimeCreated SystemTime="2011-05-10T18:24:48.969058700Z" />
    <EventRecordID>87</EventRecordID>
    <Correlation />
    <Execution ProcessID="1148" ThreadID="5512" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>HyperV-Host.kelownasleep.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <CantPublishMandatoryProperties xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Param1>CN=HYPERV-HOST-Fax</Param1>
      <Param2>LDAP://KelownaSleepSrv.kelownasleep.local/CN=HYPERV-HOST,CN=Computers,DC=kelownasleep,DC=local</Param2>
      <Param3>80072014</Param3>
    </CantPublishMandatoryProperties>
  </UserData>
</Event>

I have checked and i can browse the network, i can go to the network screen and click "search active directory" and browse the directory fine (but i do not see the Shared fax from this server even though it is checked to "list in active directory".

Also, i have noticed an error in the same PrintService log, but on the Terminal Server.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          5/10/2011 1:42:58 PM
Event ID:      602
Task Category: Client-side rendering
Level:         Error
Keywords:      Client Side Rendering (CSR),Classic Spooler Event
User:          KELOWNASLEEP\wolfadmin
Computer:      KelownaSleepSrv.kelownasleep.local
Description:
The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-3425255342-1638270119-4043635388-1111\Printers\Connections\,,HyperV-Host,Fax. This can occur if the key name or values are malformed or missing.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>602</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>41</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000008800</Keywords>
    <TimeCreated SystemTime="2011-05-10T20:42:58.162828800Z" />
    <EventRecordID>1036</EventRecordID>
    <Correlation />
    <Execution ProcessID="1412" ThreadID="4132" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>KelownaSleepSrv.kelownasleep.local</Computer>
    <Security UserID="S-1-5-21-3425255342-1638270119-4043635388-1111" />
  </System>
  <UserData>
    <CSRRegistryFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <RegistryKey1>S-1-5-21-3425255342-1638270119-4043635388-1111\Printers\Connections</RegistryKey1>
      <RegistryKey2>,,HyperV-Host,Fax</RegistryKey2>
    </CSRRegistryFailed>
  </UserData>
</Event>

I have tried deleting the key listed (for the administrator user) but it did not correct the issue.


Any ideas?
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Assisted Solution

by:Cláudio Rodrigues
Cláudio Rodrigues earned 2000 total points
ID: 35770579
Does it happen for accounts with admin rights when they are on the TS?

Cláudio Rodrigues
Microsoft MVP - RDS
Citrix CTP
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Accepted Solution

by:
SpyderG earned 0 total points
ID: 35836294
Thanks for the help tsmvp, it did seem to work ok from the administrator account. I simply ran out of troubleshooting time on this issue, so we decided to use a 3rd party faxing solution. SnappyFax, and it sadly is much buggier then the microsoft solution, but at least it's extra options make up for the problems.

Cheers!
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Author Closing Comment

by:SpyderG
ID: 35872795
Closed call because we have moved around the issue for now.
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