BSOD - Dell Latitude E4310

Posted on 2011-05-06
Last Modified: 2012-05-11
I'm getting a blue screen of death with my Dell Latitude E4310. I get it at least twice a day. I have a minidump, but am not sure how to read it. Could somebody help me please?

Could someone also teach me how do we read a minidump please?

Attaching the minidump.
Question by:ben1211
    LVL 37

    Accepted Solution

    Using bluescreen viewer ( you can see that dne2000.sys is causing a DRIVER_IRQL_NOT_LESS_OR_EQUAL - probably related to Cisco VPN client. Maybe you should update Cisco VPN client software.
    LVL 6

    Assisted Solution

    debugging tools for windows comesback with the same as above - its the dne2000.sys file thats causing the issue, try upgrading the driver.

    in response to your learning to read minidump files check out below.

    Author Comment

    so I need to upgrade my Cisco VPN client? Is that the cause of the problem?

    Was this stated in the dump file? How did you read the dump file?
    LVL 37

    Expert Comment

    by:Gerwin Jansen
    Use the bluescreen viewer I suggested, it points to Cisco VPN client. You do have the Cisco VPN client, right? I Googled dne2000.sys ;)

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