Blackberry Pearl Issues

Posted on 2011-05-06
Last Modified: 2012-05-11
I’m having some issues with my Blackberry which started yesterday. For some reason the phone continues to turn itself on and off and the pearl button which is usual enter now is the key for q&e.

Can someone provide some basic troubleshooting advice based on the above symptoms?
Question by:ouch_mybrain_
    LVL 16

    Expert Comment

    If you have a backup of your contacts/data, flash the Blackberry back to the original (or most recent) firmware with the Desktop software.  It's not tough to do, and it's exactly what a store will end up doing.

    If that doesn't work, take it to a cell store.  You could have a hardware problem.

    Author Comment

    I'm a citrix user on a thin client I have no means of installing Blackberry Desktop. Can I get my administrator to do this "flash" through the BES server?

    LVL 16

    Accepted Solution

    Most likely.  It's only going to help if it's a software issue, though.  I've seen Blackberries do what you're talking about, and they usually had to be physically replaced.  Though it could be worth a shot.


    Author Closing Comment

    Yeah was a HW fault in the end. Thanks for the help though!

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