Blackberry Pearl Issues

Posted on 2011-05-06
Medium Priority
Last Modified: 2012-05-11
I’m having some issues with my Blackberry which started yesterday. For some reason the phone continues to turn itself on and off and the pearl button which is usual enter now is the key for q&e.

Can someone provide some basic troubleshooting advice based on the above symptoms?
Question by:ouch_mybrain_
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LVL 16

Expert Comment

ID: 35704865
If you have a backup of your contacts/data, flash the Blackberry back to the original (or most recent) firmware with the Desktop software.  It's not tough to do, and it's exactly what a store will end up doing.

If that doesn't work, take it to a cell store.  You could have a hardware problem.

Author Comment

ID: 35704915
I'm a citrix user on a thin client I have no means of installing Blackberry Desktop. Can I get my administrator to do this "flash" through the BES server?

LVL 16

Accepted Solution

AdamRobinson earned 1000 total points
ID: 35704923
Most likely.  It's only going to help if it's a software issue, though.  I've seen Blackberries do what you're talking about, and they usually had to be physically replaced.  Though it could be worth a shot.


Author Closing Comment

ID: 35762915
Yeah was a HW fault in the end. Thanks for the help though!

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