Word 2010 opens same document twice

Hello,

My client has a problem when he downloads a word document from an internet site then tries to open it. The document opens twice, one of them saying that the document is locked by the same user. They are using Windows XP and Office 2010, how can I fix this?

Thanks
Mark
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Nolan GustavoAsked:
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lalitgolaniConnect With a Mentor Commented:
The only way to get rid of this problem is...
1. Repair the Office 2010 installation                            or
   Reinstall the office 2010.
   Please make sure that you delete all the files related to Office 2010 ( from Program Files) and Applcation data related to Office 2010 from your Profile folder.) after you uninstall it . once all files deleted, reboot the machine...and reinstall office 2010 and reboot the machine once again.

I have fought with this issue for so long. ultimately the above steps helped.
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Kalpesh ChhatralaConnect With a Mentor Software ConsultantCommented:
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huacatConnect With a Mentor Commented:
It looks the shell registry action damaged.
Please export below registry items from the normally system and let the client import into registry.
HKEY_CLASSES_ROOT\Word.Document.12
HKEY_CLASSES_ROOT\.docx
HKEY_CLASSES_ROOT\Excel.Sheet.12
HKEY_CLASSES_ROOT\.xlsx
……

I'm not using EN edition, so can't export these settings and post here.
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I also found the document converter(e.g. add ons to support .xls, .doc) maybe cause the issue.
I'll re-install/repair the office installation follow lalitgolani's comment.

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If still have the issue, Please let the client download from internet site & save the file to the disk, and right click the file, select [Properites], then click [unlock] button the clear security flag. then open the file to check if the issue still happend.
If the issue disappear after [unlock], I'm afraid the Anti-Virus software maybe cause the issue. So I'll check Office security settings and disable AV software to find it out.
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Nolan GustavoAuthor Commented:
Thanks for your suggestions I give it a go as soon as the machine is free.
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comfortjeaniusConnect With a Mentor Commented:
First try this: In the Run dialog box (Windows key + R), type winword /r and press Enter

I hope this help
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Nolan GustavoAuthor Commented:
Thanks I will try that also, my client is very busy at the moment and I have not had an opportunity to try anything yet but will give this a try as soon as I can.
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Nolan GustavoAuthor Commented:
Hello everyone,
I am struggling to get hold of the user who has the problem and unable to proceed with troubleshooting. I thinking of closing this question and accepting all answers as solutions, points will be split equally. Any objections please let me know.




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huacatCommented:
If we save the file to disk, and run winword from start menu, then open the file at word, it still open twice?
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Nolan GustavoAuthor Commented:
No I think it was only when we tried to run the file it self
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huacatConnect With a Mentor Commented:
Looks like the file associate is bad.
Did you reinstall/repire the office installation?

If the user open a .doc file on local disk, it also open twice, please conside the file associate is corrupted.
If user open local .doc normally, only open the doc file twice when the user click the file URL via browser, please conside the security settings or browser settings.

I have no idea if still have problem. :-(
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Nolan GustavoAuthor Commented:
Thanks to everyone for the input, I am unable to continue troubleshooting at this stage as the user is not willing to cooperate therefore closing the question. I have accepted all comments as possible solutions and divided all points equally.

Thanks again.
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