Outlook 2010 in Online Mode Junk Email filter

Posted on 2011-05-06
Last Modified: 2012-08-20
We ahve Citrix running Outlook 2010 in Online mode.

Users want to utilise the Junk Email filter but can't because that's only available in Cached mode and we're not turning that on.

Are there any ways to get around it somehow or use a different method to class mail as junk?
Question by:wildminduk
    LVL 26

    Accepted Solution

    With the online mode, Outlook will just show the contents, junk-items as identified by the servers and/or by any other apps before reaching the server.

    Cached Exchange Mode:
    This provides you to have the second level of storage called as OST files
    Only then we can expect the Junk-email options (functionality) to work fine

    By any luck even if you enable the settings @ UI, i dont expect the junk filter would be happening.

    Expert Comment

    Yep, there is a way around it.  Seems illogical, but it works.  See and right at the bottom it says this:

    If you work online: The Junk Email Filter Lists are saved on the server. They are available from any computer, but only if you have the Junk Email feature enabled in Outlook Web Access or Outlook Web App. The filter lists are also used by the server to evaluate messages. This means that if a sender appears in your Blocked Senders List, then messages from that sender are moved to the Junk E-mail folder on the server, and they aren’t evaluated by Outlook.

    I logged on to WebAccess, went in to options and turned on Junk mail filtering.  Now my online email in my Citrix session is being filtered just like cached mode, and even using the same rules lists I have set in my cached mode Outlook on my laptop.

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