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Inbox empty and new items getting deleted

Hi folks, I've just setup Office 2007 on a new system for a user. We run Exchange 2003.

I noticed when I ran Outlook the first time the inbox did not update but there were old items in the Sent box. I thought this was unusual so sent him a test message. It appeared in his inbox, but then disappeared. Then I see that when I go to Tools, I can run Recover Deleted Items and see a bunch of recent email there including my test messages. If I recover something, it disappears again.

There are no rules applied, auto archive is the default setting, and I also removed and recreated his mail profile.

He is currently using a different laptop which I think may be running Outlook 2003. Can't confirm as he's not on site at the moment.
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occ_user
Asked:
occ_user
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1 Solution
 
saastechCommented:
Could the user have another computer or mobile device or smartphone that is retrieving email via POP mail?
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occ_userAuthor Commented:
He might. I'm waiting for more info.

Not sure if this helps but I checked OWA and same thing is happening there.
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steinmtoCommented:
It sounds like a 3rd party app.  I just ran into spiceworks doing this on another question.
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Aaron TomoskyTechnology ConsultantCommented:
It's the other laptop. It's using pop and stealing your emails.
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cornetthdCommented:
Try running outlook in safe mode, if it stops there may be an issue with the profile.  You may need to delete the outlook profile and create a new one.

To run outlook in safe mode Start > Run > outlook.exe /safe
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MegaNuk3Commented:
Or the laptop is configured to deliver mail to a PST
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MegaNuk3Commented:
Tell the user to close Outlook on the laptop and then send a new test message and it should stay in the Inbox
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occ_userAuthor Commented:
User doesn't have another account setup in his Outlook. Tells me that his inbox (Outlook 2003) is fine on the old one.

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MegaNuk3Commented:
It's probably fine on his laptop because it is a PST... Tell him to do properties on the top left of the folder structure under which the Inbox appears and see if it shows a file path...
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Aaron TomoskyTechnology ConsultantCommented:
There isn't anything "wrong" with the laptop aside from it very probably being setup as a pop account. Turn the laptop off and the emails should stop being "stolen" from the inbox.
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occ_userAuthor Commented:
User had a local PST set as his default mailbox!

I copied to the new computer and added it as a data file, and made the OST the default mailbox.
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MegaNuk3Commented:
Thanks for the points
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