Inbox empty and new items getting deleted
Posted on 2011-05-06
Hi folks, I've just setup Office 2007 on a new system for a user. We run Exchange 2003.
I noticed when I ran Outlook the first time the inbox did not update but there were old items in the Sent box. I thought this was unusual so sent him a test message. It appeared in his inbox, but then disappeared. Then I see that when I go to Tools, I can run Recover Deleted Items and see a bunch of recent email there including my test messages. If I recover something, it disappears again.
There are no rules applied, auto archive is the default setting, and I also removed and recreated his mail profile.
He is currently using a different laptop which I think may be running Outlook 2003. Can't confirm as he's not on site at the moment.