Adobe Acrobat Form Printing Issue
I created a fillable form and e-mailed it to a client. The client complete the form fields and submitted it back to me via e-mail. When I open the "completed" form in Adobe Pro 8, the form fields look empty, but when I click on a form field, the data appears that the client typed. I can click on the " highlight fields" button to create a shaded background on all text fields and the text the client typed appears. However, when I print the document, the text the client typed does not appear.
How can I correct this so I can get a hardcopy with the text the client typed?
Thanks.
How can I correct this so I can get a hardcopy with the text the client typed?
Thanks.
ASKER
I've uploaded 2 files - one is the complete fillable form, the other is a few pages of the returned fillable form, with data appearing but not printing. I did look at the "viewable" format - It is set as visable.
Also, some identical forms have been returned to me that I can print the data. Seems that this particular file for Sara Brook has something different about it...
Any suggestions would be appreciated.
Thanks.
Also, some identical forms have been returned to me that I can print the data. Seems that this particular file for Sara Brook has something different about it...
Any suggestions would be appreciated.
Thanks.
Hi
sorry was out for a while, I have looked at both form and what I can see is the problem but also that the 2 forms are not identical. The blank form is a different structure, only slightly but still different to the completed one. For instance the order of the fields and the radio buttons are different.
So I wonder whether there is a clue in that...I will have a further look later on and tomorrow and let you know what I find.
capt.
sorry was out for a while, I have looked at both form and what I can see is the problem but also that the 2 forms are not identical. The blank form is a different structure, only slightly but still different to the completed one. For instance the order of the fields and the radio buttons are different.
So I wonder whether there is a clue in that...I will have a further look later on and tomorrow and let you know what I find.
capt.
Another thing I have noticed is that the completed form has been produced with a different PDF writer.
Your blank form is an Adobe PDF form compliant to PDF version 1.6 (A7) and was produced with Adobe PDF library 8.0, originally this was created in InDesign CS3
The completed form is the same PDF version based on the CS3 document but has been created on the MAC (OSX 10.5.8) using Quartz PDF context. I am not familiar with this program...
I suspect that has something to do with it. As you say that other users have no issues I think the answer has to be the user's environment and how she completed the PDF. It would be interesting to see what PDF program she used and what would happen if she used the Adobe Reader for MAC to complete the form.
Just a thought
Your blank form is an Adobe PDF form compliant to PDF version 1.6 (A7) and was produced with Adobe PDF library 8.0, originally this was created in InDesign CS3
The completed form is the same PDF version based on the CS3 document but has been created on the MAC (OSX 10.5.8) using Quartz PDF context. I am not familiar with this program...
I suspect that has something to do with it. As you say that other users have no issues I think the answer has to be the user's environment and how she completed the PDF. It would be interesting to see what PDF program she used and what would happen if she used the Adobe Reader for MAC to complete the form.
Just a thought
I will go off-line now as it is getting late over here but will return to this question in the morning.
ASKER
Thanks for your comments and observations. Obviously my goal is NOT to have the individual re-complete the form, as the total form is many pages in length. (I simply attached the first few pages)
I will attempt to open the competed doc. in a Mac environment to see if I can print with the responses visable.
Any other thoughts on how I can manulipulate the completed form to allow the fillable fields to be printed would be appreciated.
Thanks again Experts!
I will attempt to open the competed doc. in a Mac environment to see if I can print with the responses visable.
Any other thoughts on how I can manulipulate the completed form to allow the fillable fields to be printed would be appreciated.
Thanks again Experts!
ASKER CERTIFIED SOLUTION
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ASKER
Thaks - I had to edit the fonts on each page, and that allowed for the text to apprear during printing. Thanks so much for digging into this mystery!
No problem. Glad it worked.
capt.
capt.
In your form field properties, General tab>Common properties is the field set to Visible? Another option is 'Visible but does not print'...
Otherwise it may be an idea to post your form so we can see if we can replicate the problem
hth
capt.