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Adobe Acrobat Form Printing Issue

Posted on 2011-05-06
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Last Modified: 2012-05-11
I created a fillable form and e-mailed it to a client.  The client complete the form fields and submitted it back to me via e-mail.  When I open the "completed" form in Adobe Pro 8, the form fields look empty, but when I click on a form field, the data appears that the client typed.  I can click on the " highlight fields" button to create a shaded background on all text fields and the text the client typed appears.  However, when I print the document, the text the client typed does not appear.

How can I correct this so I can get a hardcopy with the text the client typed?

Thanks.
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Question by:ResTechGuy
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LVL 31

Expert Comment

by:captain
ID: 35708396
Hi

In your form field properties, General tab>Common properties is the field set to Visible? Another option is 'Visible but does not print'...

Otherwise it may be an idea to post your form so we can see if we can replicate the problem

hth
capt.
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Author Comment

by:ResTechGuy
ID: 35709244
I've uploaded 2 files - one is the complete fillable form, the other is a few pages of the returned fillable form, with data appearing but not printing.  I did look at the "viewable" format - It is set as visable.
Also, some identical forms have been returned to me that I can print the data.  Seems that this particular file for Sara Brook has something different about it...
Any suggestions would be appreciated.
Thanks.
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LVL 31

Expert Comment

by:captain
ID: 35710056
Hi

sorry was out for a while, I have looked at both form and what I can see is the problem but also that the 2 forms are not identical. The blank form is a different structure, only slightly but still different to the completed one. For instance the order of the fields and the radio buttons are different.

So I wonder whether there is a clue in that...I will have a further look later on and tomorrow and let you know what I find.

capt.
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Expert Comment

by:captain
ID: 35710106
Another thing I have noticed is that the completed form has been produced with a different PDF writer.

Your blank form is an Adobe PDF form compliant to PDF version 1.6 (A7) and was produced with Adobe PDF library 8.0, originally this was created in InDesign CS3

The completed form is the same PDF version based on the CS3 document but has been created on the MAC (OSX 10.5.8) using Quartz PDF context. I am not familiar with this program...

I suspect that has something to do with it. As you say that other users have no issues I think the answer has to be the user's environment and how she completed the PDF. It would be interesting to see what PDF program she used and what would happen if she used the Adobe Reader for MAC to complete the form.

Just a thought
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Expert Comment

by:captain
ID: 35710112
I will go off-line now as it is getting late over here but will return to this question in the morning.
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Author Comment

by:ResTechGuy
ID: 35738020
Thanks for your comments and observations. Obviously my goal is NOT to have the individual re-complete the form, as the total form is many pages in length. (I simply attached the first few pages)

I will attempt to open the competed doc. in a Mac environment to see if I can print with the responses visable.

Any other thoughts on how I can manulipulate the completed form to allow the fillable fields to be printed would be appreciated.

Thanks again Experts!
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Accepted Solution

by:
captain earned 2000 total points
ID: 35739225
Hi

I think the problem is a font issue, in the way your user has changed the whole form (see my earlier comment) somehow the font properties in the fields have been changed. This is obvious on second thoughts as the font only displays on selection but does not print.

I have changed the font on the date field (Helvetica to Arial) on page one and hey presto all is visible and prints.

So the fact that the MAC system is changing this is weird but explains the result, so you now only need to change the font to a local font for the text fields and figure why the form has changed in the first place.

Tricky element is the radio button as the font is fixed here. I am not sure how this could be changed to print, obviously clicking onto it, like you do for making the fields appear does not work as it changes the value potentially and without knowing it you would not be able to recreate it.

The strange thing is that the radio button properties cannot be changed, they remain as square tickboxes even if you change it to circle. So even a reset of this does not work. Depending on your form content this may be a small price to pay.

It would be worth asking the user to print the form or even try and print it as PDF. This may well be what she has done as the PDF creator indicates that this document has been more than saved...

I hope this sets you off in the right direction

capt.
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Author Closing Comment

by:ResTechGuy
ID: 35768521
Thaks - I had to edit the fonts on each page, and that allowed for the text to apprear during printing.  Thanks so much for digging into this mystery!
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LVL 31

Expert Comment

by:captain
ID: 35768538
No problem. Glad it worked.

capt.
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