Link to home
Start Free TrialLog in
Avatar of Frank
FrankFlag for United States of America

asked on

Unable to forward calls from an extension (that has no actual phone).

I have a user that used to have a desk phone that was DN 2275.  He is now mobile and does not have a desk phone any more.  I would like all calls to his extension to no go to his cell phone.  The problem is there is no longer a physical phone associated with that DN.  The phone and line have been reassigned.

When there is a physical phone present I can setup call forwarding through the BCM Element Manager and everything works great.  When there is no phone i can enter call forwarding information but when I test the extension it just rings busy.

Since there is no physical phone i chose an Application DN and applied the same settings as a Active Set DN but no luck.  Anyone know how to do this?

thank you.
ASKER CERTIFIED SOLUTION
Avatar of Frank
Frank
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Frank

ASKER

There were no other responses on experts exchange, and in the mean time I found a solution to my problem.