• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 500
  • Last Modified:

Unable to forward calls from an extension (that has no actual phone).

I have a user that used to have a desk phone that was DN 2275.  He is now mobile and does not have a desk phone any more.  I would like all calls to his extension to no go to his cell phone.  The problem is there is no longer a physical phone associated with that DN.  The phone and line have been reassigned.

When there is a physical phone present I can setup call forwarding through the BCM Element Manager and everything works great.  When there is no phone i can enter call forwarding information but when I test the extension it just rings busy.

Since there is no physical phone i chose an Application DN and applied the same settings as a Active Set DN but no luck.  Anyone know how to do this?

thank you.
0
FMezler
Asked:
FMezler
  • 2
1 Solution
 
FMezlerAuthor Commented:
I changed the DN from an application DN port to an Analog DN port.  Not the most ideal solution but it works.  Thankfully I had an idle port available.
0
 
FMezlerAuthor Commented:
There were no other responses on experts exchange, and in the mean time I found a solution to my problem.
0

Featured Post

Sign your company up to try the MB 660 headset now

Take control and stay focused in noisy open office environments with the MB 660. By reducing background noise, you can revitalize your office and improve concentration.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now