I have a user that used to have a desk phone that was DN 2275. He is now mobile and does not have a desk phone any more. I would like all calls to his extension to no go to his cell phone. The problem is there is no longer a physical phone associated with that DN. The phone and line have been reassigned.
When there is a physical phone present I can setup call forwarding through the BCM Element Manager and everything works great. When there is no phone i can enter call forwarding information but when I test the extension it just rings busy.
Since there is no physical phone i chose an Application DN and applied the same settings as a Active Set DN but no luck. Anyone know how to do this?